Senior Technician

Carrier Refrigeration; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading provider of refrigeration solutions in Dubai is seeking an experienced technician to manage customer jobs efficiently. Responsibilities include planning and executing service jobs, conducting inspections, and ensuring customer satisfaction through effective communication. The ideal candidate has a Bachelor's degree in engineering, at least 5 years of relevant experience, and strong problem-solving skills. Join us to create impactful solutions!

Qualifications

• Minimum 5 years experience in a similar role.
• Experience in naval field maintenance is preferred.

Responsibilities

• Plan and execute jobs ensuring customer satisfaction.
• Conduct site inspections and prepare necessary reports.
• Handle all customer complaints efficiently.
• Implement EH&S standards and ensure safety compliance.

Skills

Knowledge of PLC System and control

Interpersonal skills

Computer skills

English proficiency

Education

Bachelor's degree or Diploma in maintenance engineering

Job description

Build a career with confidence

At Carrier, you’re joining the world leader in healthy, safe,sustainableand intelligent building and cold chain solutions.

We create solutions that matter for people andourplanet – and our employees are the heart of it all.

We are a company of innovators and problem-solvers who are united byThe Carrier Way– our vision,valuesand culture.Carrier’s greatest assets are the expertise,creativityand passion of our employees– and we’re excited for you to join the team.

Role Responsibilities

Plan and execute the jobs while ensuring customer satisfaction and maximum profitability as per existing company standards

Attend to any difficult service problem and teach colleagues the technical aspects of the problem for future reference

Conduct site inspections, provide estimated manpower and material required to handle a service job

Prepare job cards, inspection reports, field reports and time sheet

Prepare material requests for required parts for each job

Ensure cost control & asset optimization

Continuously training to improve the quality of work and reduce the no.

of complaints and call backs

knowledge of PLC System and control

Customer Care

Handle all customer complaints at the site

Ensure efficient, courteous and timely services to all customer requests and inquiries

Attend all customer complaints within target time.

Coordinate with customers regarding maintenance visits

Ensure customer satisfaction thru regular meetings

Reports opportunities to Branch Manager

Eh&s

Implementation of the UTS Carrier EH&S standards Policy within their area of control

To ensure all the environmental aspects / health hazard in their area of responsibility are identified

Report all accidents, incidents, occupational illness & environmental incidents regardless of its severity to the management and initiate a permanent solution to the unsafe condition in coordination with the responsible people.

Attend weekly EH&S Talks in an interactive way.

Ensure the self inspections have been made by the technicians prior to start any job

Participate with team members to carry out the self-inspection wherever necessary.

Ensure personal protective equipment (PPE) are worn while working

Computer skills

Interpersonal skills and communication skills, English is a must

Bachelor Degree or Diploma in maintenance engineering

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees.

We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers.

We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation.

We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.

This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity / Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Role Purpose

Skills and experience in understanding and conducting best practices of air conditioning principles maintenance and the relevant industry standards that govern the maintenance of equipment

Minimum Requirements

Work Experience in naval field maintenance

minimum of 5 years experience in similar role

bachelor's degree / diploma in engineering