Senior Technical User Support Analyst - Executive AV Support

ABBTECH; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A global healthcare technology leader in Dubai is seeking a Technical Support Specialist. This role involves resolving complex technical issues, supporting executives, and liaising with vendors. Ideal candidates have relevant diplomas and at least 4 years of experience in technical support, demonstrating a strong customer service mindset and problem-solving abilities. Competitive salary and benefits package included.

Benefits

Competitive Salary

Flexible Benefits Package

Qualifications

• 4+ years of experience in a technical support role.
• Experience with Windows, MacOS, iOS platforms.
• Certifications like A+ or MCSE preferred.

Responsibilities

• Resolve complex technical issues quickly and efficiently.
• Monitor helpdesk activities to proactively address issues.
• Coordinate IT/AV support for executive meetings.

Skills

Customer service mindset

Problem solving capabilities

Technical knowledge in A/V technologies

Education

Relevant diploma

Tools

Microsoft Windows

Microsoft Office

Zoom

Video Conferencing Technologies

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact.

In this position, you are expected to work at the Medtronic Eurasia Headquarters in Dubai, United Arab Emirates supporting the locally based Executives.

Responsibilities may include the following and other duties may be assigned:

• Resolve complex technical issues without using prescribed guidelines

• Isolate and determine root cause of complex technical problems through any necessary means; work on problems of moderate to difficult scope, routinely requiring ingenuity and innovation, and where analysis of situations or data require a rapid and in-depth evaluation of various factors

• Resolve issues with the utmost urgency, leveraging quick and accurate decision-making to determine if they can be resolved independently or if specialized assistance must be engaged; partner with internal and/or external support resources as required

• Prioritize workload by assessing the individual and business impact of problems

• Monitor helpdesk activities and trends in an effort to proactively address issues that may impact client base

• Communicate all scheduled and non-scheduled outages that impact client base

• Independently set daily objectives, priorities, and work direction

• Lead projects and/or project teams to serve business needs for the organization and this executive client base

• Serve as the IT/AV SME for offsite meetings coordinating all related needs with external vendors and advising meeting organizers on their needs as appropriate

• Partner with internal and external AV resources to coordinate any needed support for executive participation in meetings

• Communicate relevant technical issues, upcoming executive events of note, and projects impacting executives to IT leadership, to ensure transparency and visibility

• Assist with site Infrastructure needs at the Dubai location

• Other responsibilities and tasks as requested by the executive client base and/or as assigned by Management.

Required Knowledge and Experience:

• Relevant diploma and 4+ years of experience

• Experience supporting: Microsoft Windows, MacOS, iOS, Microsoft Office & Outlook, Web-based applications, Wireless networking, Hardware components of a PC, IP Printing, A/V and Video Conferencing Technologies, Zoom/WebEx/Teams and Similar Technologies

• Preferred certifications as following: Dell hardware certifications, A+ Certification and/or any Microsoft Certified Professional from the MCSE track, ITIL Foundation or Masters Certification

• Strong customer service mindset and a dedication to meeting customer needs

• Problem solving capabilities to a wide range of difficult problems

• Ability to work with a positive attitude towards customers even under pressure.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com)

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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