Senior Technical Engineer Workplace Services AV Engineer

The Emirates Group; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

The Emirates Group is seeking an experienced IT Architect to lead technical initiatives within the Employee Digital Experience domain. You will guide project teams, define robust designs, and ensure alignment with corporate standards and EA guidelines.

You will develop architectures for multi-project work, collaborate across IT teams, and mentor high-performing engineering groups to meet strategic objectives. This role is based in Dubai with on-site responsibilities.

Qualifications

• Degree or Honours (12+3) or equivalent.
• 5+ years of experience in Information Technology.
• Experience managing and administering Microsoft Teams Room Systems.
• Expert knowledge of video walls, meeting room and AV technologies following AVIXA standards and AVoIP projects.
• Proven experience guiding teams as an SME and driving high-quality technology solutions following EGIT policies and frameworks (Jira, Confluence, SNOW).
• Proven experience in senior stakeholder management and translation of business requirements into technical solutions.
• High attention to detail ensuring user friendly high quality implementations.
• Track record in successful large-scale implementation and adoption of technologies.
• In-depth understanding about network disciplines (LAN/WAN, routing, cloud/on-prem, subnetting, security principles, etc).
• In-depth knowledge regarding Digital Signage solutions and deployments (Content Management Platforms).

Responsibilities

• Provide expert technical consultancy and guidance to EGIT dealing within the technology area and act as lead technical member in the project team delivering the work packages assigned
• Develop IT Solutions that meet customer requirements
• Ensure that the design is robust appropriate and of high quality and conforming to corporate standards and in line with the technical strategy
• Ensure that the developed architecture solution meets the service level requirements in terms of expected availability capacity continuity security performance and reliability
• Develop solution architectures for assigned projects with the established EA standards and also support the development of technology advancements and adaptation of new technologies
• Foster the development of high-performing technical teams to meet strategic architectural objectives
• Collaborate with other IT Technology teams to implement ongoing monitoring of the relevant technology to ensure level 1 & 2 incidents are configured within EMS
• Guide Project Manager Technology team managers for solution definition technical design and development of in-house developed solutions
• These are to be delivered as per agreed costs and timescales to meet signed-off functional technical and process requirements
• Ensure that assigned incidents are resolved within the agreed service levels and problems are defined and analysed in line with the Problem Management Process
• Ensure that solutions to problems meet the architectural and security standards within the technology area and that impact on the business is minimised
• Own and manage changes within the technology area
• Publish and maintain high-quality documentation for the technology area
• Working within the standard templates and documentation guidelines which includes detailed design configuration details support procedures operations manuals and deployments architecture
• Manage End-of-life replacement of equipment and or software within the technology area to ensure conformance to technical standards and support the technology initiatives and directions
• Ensure the process and enhancement specifications are translated into effective programs with error-free code using the enterprise development tools methods and languages

Skills

Technical consultancy

Teams Room Systems

Video walls & AV

Stakeholder management

Project management

Architecture design

Documentation & standards

Networking basics

Education

Degree or Honours (12+3)

Tools

Jira

Confluence

SNOW

Job description

Responsibilities

• Provide expert technical consultancy and guidance to EGIT dealing within the technology area and act as lead technical member in the project team delivering the work packages assigned
• Develop IT Solutions that meet customer requirements
• Ensure that the design is robust appropriate and of high quality and conforming to corporate standards and in line with the technical strategy
• Ensure that the developed architecture solution meets the service level requirements in terms of expected availability capacity continuity security performance and reliability
• Develop solution architectures for assigned projects with the established EA standards and also support the development of technology advancements and adaptation of new technologies
• Foster the development of high-performing technical teams to meet strategic architectural objectives
• Collaborate with other IT Technology teams to implement ongoing monitoring of the relevant technology to ensure level 1 amp 2 incidents are configured within EMS
• Guide Project Manager Technology team managers for solution definition technical design and development of in-house developed solutions
• These are to be delivered as per agreed costs and timescales to meet signed-off functional technical and process requirements
• Ensure that assigned incidents are resolved within the agreed service levels and problems are defined and analysed in line with the Problem Management Process
• Ensure that solutions to problems meet the architectural and security standards within the technology area and that impact on the business is minimised
• Own and manage changes within the technology area
• Publish and maintain high-quality documentation for the technology area
• Working within the standard templates and documentation guidelines which includes detailed design configuration details support procedures operations manuals and deployments architecture
• Manage End-of-life replacement of equipment and or software within the technology area to ensure conformance to technical standards and support the technology initiatives and directions
• Ensure the process and enhancement specifications are translated into effective programs with error-free code using the enterprise development tools methods and languages

Qualifications and Experience

• Degree or Honours (12+3) or equivalent.
• 5+ years of experience in Information Technology.
• Knowledge/Skills: Experience managing and administrating Microsoft Teams Room Systems.
• Expert knowledge of video walls, meeting room and audio/visual technologies following AVIXA standards and AVoIP projects.
• Proven experience in guiding teams as an SME and driving high-quality supported technology solutions at a senior level following EGIT policies and frameworks (Jira, Confluence, SNOW).
• Proven experience in senior stakeholder management and translation of business requirements into technical solutions, demonstrating project management readiness and skills.
• High attention to detail ensuring user friendly high quality implementations.
• Track record in successful large-scale implementation and adoption of technologies.
• In-depth understanding about network disciplines (LAN/WAN, routing, cloud/on-prem, subnetting, security principles, etc).
• In-depth knowledge regarding Digital Signage solutions and deployments (Content Management Platforms).

About the Team

Join our Employee Digital Experience team, where we support employees by providing key capabilities, including the delivery and management of collaboration and communication technologies. Our team is responsible for managing a diverse range of end-user devices, application delivery mechanisms, and business productivity tools. We work closely with all areas of our business to ensure we deliver exceptional technology experiences that are both innovative and secure, enhancing the value and productivity of our internal customers.