Senior Technical Engineer - Microsoft

Intertec Systems; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

A forward-thinking company seeks a skilled IT professional with expertise in Microsoft technologies. This role involves managing and implementing solutions for Active Directory, Exchange, and Office 365, ensuring seamless operations and migrations. Ideal candidates will possess strong troubleshooting skills and be proactive in resolving customer incidents. With a focus on collaboration and continuous learning, this position offers the opportunity to work with cutting-edge technologies in a dynamic environment. Join a team dedicated to excellence and innovation in IT services.

Qualifications

• Hands-on experience with Microsoft technologies like Active Directory and Office 365.
• Experience in Exchange On-Premises and Office 365 migration projects.

Responsibilities

• Implement and manage Microsoft technologies including Active Directory and Exchange.
• Handle critical customer incidents and execute health checks for AMC customers.

Skills

Active Directory

Microsoft Exchange

Office 365

Windows

Hyper-V

DNS

DHCP

Microsoft OneDrive

SCCM

Intune

Education

Microsoft 365 Certified Administrator Expert

MD-102 Endpoint Administrator

MCSE/MCP

Tools

SCCM 2012

Azure AD Connect

ADFS

Terminal Servers (RDS)

Job description

Skills:

Active Directory, Microsoft Exchange, Office 365, Windows, Hyper-V, DNS, DHCP, Microsoft OneDrive

Responsibilities (includes Tasks And Authorities):

Candidate should have implementation experience in Microsoft Technologies like Active Directory, Exchange On-Premises, Office 365, and Hyper-V Windows (DNS/RADIUS, DHCP).

Hands-on experience is essential, with technologies used in the last one to two years.

Active Directory and Group Policy deployment and troubleshooting.

Exchange On-Premises and Office 365 migration projects.

Office 365 - Exchange Online, MS Teams, OneDrive, O365 security, and Tenant-to-Tenant Migration.

Configuration and management of ADFS environment.

Configure and manage Azure AD Connect server.

Manage Entra ID and conditional access policies, Windows Hello for Business.

Configure and troubleshoot Terminal Servers (RDS), Windows Clustering.

Strong experience in SCCM 2012 / versions 1802, 1806, 1810, 1902, and Intune Endpoint Configuration Manager.

Experience with AAD/Intune Centralized Application Management deployment and support.

Experience upgrading Windows servers from legacy to latest versions.

Windows SCCM patch management and deployment of Windows security baselines.

Develop project documentation, update internal documentation, and configuration items.

Proactive support request resolution escalated from the service delivery team.

Willingness to work on a flexible schedule based on business needs.

Serve as a technical SME for listed technologies.

Handle critical customer incidents and troubleshooting within agreed service levels.

Execute health check services and closures for AMC customers.

Certifications:

Microsoft 365 Certified Administrator Expert, MD-102 Endpoint Administrator, MCSEMCP

Technical Skills / Competencies:

Strong working knowledge of Active Directory, Office 365, Exchange 2013/2016/2019, Intune MDM Management / SCCM, Windows Server Infrastructure, Enterprise Vault Email Archival, File Server, and Hyper-V.

Competency Levels:

Active Directory/Entra AD L3, Office 365 L3, Windows Support L3, SCCM/Intune L2.

Soft Skills:

Strong written and verbal communication, analytical skills, multitasking, prioritization, perseverance, customer handling skills, a can-do attitude, and openness to learning new technologies.