Senior Technical Engineer - Microsoft

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

1. Candidate should have implementation experience in Microsoft Technologies like Active Directory, Exchange On-Prem, Office 365, and Hyper-V (DNS/RADIUS/DHCP).
2. Hands-on experience is a must, and technologies last used must be one to two years.
3. Active Directory and Group Policy deployment and troubleshooting.
4. Exchange On-Prem and Office 365 migration projects.
5. Office 365 Exchange Online, MS Teams, OneDrive, O365 security, and Tenant to Tenant Migration.
6. Configuration and management of ADFS environment.
7. Configure and manage Azure AD Connect server.
8. Manage Entra ID and conditional access policy and Windows Hello for business.
9. Configure and troubleshoot Terminal servers (RDS) and Windows Clustering.
10. Strong experience in SCCM 2012/version 1902 and Intune Endpoint Configuration Manager.
11. Experience with AAD/Intune Centralized Application Management deployment and support.
12. Experience on Windows servers upgrade from legacy to latest version.
13. Windows SCCM patch management and Windows security baseline deployment and testing.
14. Develop project documents and update internal documentation and configuration items.
15. Proactive in resolving support requests escalated from services delivery team.
16. Willing to work on a flexible schedule depending on business needs.
17. Technical SME for the technologies listed below in the Competency table.
18. Critical customer incidents/breakdowns troubleshooting them within the agreed service levels for self and team.
19. Execute Health Check services and closure along with the team for AMC customers.

CERTIFICATIONS:

• Microsoft 365 Certified Administrator Expert
• MD102 Endpoint Administrator
• MCSE/MCP

TECHNICAL SKILLS /COMPETENCIES:

Strong working knowledge of the following technologies:

• Active Directory
• Office 365
• Exchange 2013/2016/2019
• Intune MDM Management/SCCM
• Windows server infrastructure
• Enterprise Vault Email archival
• File server and Hyper-V

Competency Levels:

• Active Directory/Entra AD L3
• Office 365 L3
• Windows support L3
• SCCM/Intune L2

SOFT SKILLS:

1. Strong written and verbal communication and analytical skills.
2. Ability to multitask and prioritize multiple objectives, initiatives, and requests.
3. High degree of perseverance.
4. Very good customer handling skills.
5. Can-do attitude.
6. Open to learning new technologies.

Required Experience:

Senior IC