Senior Technical Consultant

Hitachi ABB Power Grids; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading company is seeking a motivated Senior Technical Consultant to deliver training and provide technical support for Micro SCADA products. Candidates should have a bachelor's degree in Electronics, with relevant experience, to ensure high-quality training and customer service. Join an innovative team that values diversity and collaboration in advancing energy solutions.

Qualifications

• 8-15 years of experience in technical support or engineering.
• Proficiency in Micro SCADA products and customer support.
• Good understanding of communication protocols and Windows, SQL.

Responsibilities

• Prepare and deliver training courses; ensure participant safety.
• Provide technical support for Micro SCADA products and escalations.
• Develop course materials and handle customer inquiries.

Skills

Technical Support

Communication Protocols

Problem Solving

Education

Bachelor's degree in Electronics and Communications

Tools

SYS600 engineering tools

SCADA products

Job description

We are seeking a motivated and enthusiastic Senior Technical Consultant to join our team. In this role you will be preparing and delivering training courses in classroom or on site and follows up post-training day activities (e.g. course feedback collection, arrangement of facilities and equipment, possible corrective action on course material and equipment). Ensures safe working conditions for training course participants in accordance with Hitachi Energy safety instructions and regulations.

How you’ll make an impact

• Developing course material for classroom and on-site training in own area of responsibility and advises on updates needed in e-learning material.
• Creating and updating course descriptions and course programs.
• Taking into consideration feedback given on courses and implementing corrective action when needed. Share own expertise in service development
• Keeping in close contact with technical Product Management, Project Management, Engineering, Sales and other stakeholder groups that support implementation of training course development and delivery
• Supporting course administration in making course arrangements and in answering course enquiries and proposals for training courses.
• Supporting Field Service and other teams / units, when necessary, by using your own expertise in technical support tasks and roles.
• Providing technical support for customers of Hitachi Energy for any escalations or queries related to MiCro SCADA and RTU family Products. Coordinates resolution with After-Sales Service and / or Spare Parts teams.
• Working on day-to-day tickets, following up with clients, providing feedback, and seeing problems through to resolution.
• Providing on-call off-hours support as required.
• Replicating the issues reported by the customers in the LAB environment and working with the R&D team to identify the root cause and fix the issue.
• Contributing to the knowledge base by creating KB articles and FAQs.
• Providing technical support and guidance to the sales team for offer preparation.
• Actively participating in training and improving product and process knowledge.
• Understanding the SLAs and work / align style of working towards meeting them.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelor’s degree in 8-15 yrs. of experience, preferably in Electronics and communications.
• Relevant Work Experience on Micro SCADA family Products- SYS600, SYS600C, Historian, SDM600, DMS600 and RTU family – RTU560, RTU530 etc.
• Customer support experience with Micro SCADA and RTU family products, preferably worked as a technical support engineer / Commissioning Engineer
• Exposure to SYS600 engineering tools (View builder and Display builder) and RTU PLC logics
• Good understanding of Communication Protocols (IEC61850, IEC101, IC104, Modbus)
• Exposure to XML, SCIL coding
• Good understanding of Windows, SQL, and Patch updates.
• Proficiency in both spoken & written English is required.

Job type Full time

Experience Experienced

Job function Engineering & Science

Contract Regular

Reference number R0094908

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth : Diversity + Collaboration = Great Innovation.

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