Senior Technical Advisor

Al-Futtaim Automotive; Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled Light Vehicle Technician to enhance customer satisfaction through expert diagnostics and repairs. In this dynamic role, you will be at the forefront of automotive technology, utilizing advanced tools to ensure vehicles meet the highest standards. Your responsibilities will include managing the entire customer journey, from booking to handover, while imparting your technical knowledge to new team members. If you are passionate about the automotive industry and eager to contribute to a team that values excellence, this opportunity is perfect for you.

Qualifications

• 4-6 years as a Light Vehicle Technician with diagnostic skills.
• Experience in customer management and communication.

Responsibilities

• Diagnose and repair vehicles, ensuring compliance with OEM standards.
• Manage customer interactions from booking to invoicing.

Skills

Automotive experience

Technical skills

Service Technician Experience

Customer management

Education

Bachelor's or Diploma in Automobile Engineering

IMI LV Master Technician (L3-4)

Tools

Dealer Management System (SAP)

Advanced diagnostic tools

Microsoft Office

Job description

Roles and Responsibilities

• The purpose of the role is to deal with the inspection, diagnosing, and repair of vehicles using advanced diagnostic tools to identify the source of problems and repair vehicles using Fix it Right in order to improve customer retention in compliance with Original Equipment Manufacturer (OEM) and Al-Futtaim standards. The role involves delivering revenue budgets and imparting technical knowledge to others such as new joiners and apprentices. The technician is responsible for the entire customer journey in the workshop, from receiving the service booking call, scheduling an appointment, receiving and repairing the car, to handover and invoicing for Volvo in Dubai and Abu Dhabi.

What you will do:

• Responsible for diagnosis, general repair, and periodic maintenance with advanced general repair (AGR) and accessories fitment as per repair manual to achieve productivity, utilization, and set sold hours target.
• Create electronic warranty approval requests in Dealer Management System (SAP).
• Manage start-to-end interactions with customers during the entire customer journey, from booking to car handover and invoicing.
• Proper usage of special service tools and management of general tools inventory.
• Ensure delivery of the vehicle within the promised time or according to customer demand.
• Engage daily with Andons and the Aftersales Manager to develop technical skills within the team.
• Stay updated on all the latest developments in automotive manufacturing and technical advancements.
• Thorough knowledge of parts and components installation.
• Well-versed with OEM and distributor standards.
• Ability to write technical reports on AGR cases after diagnosing.
• Ability to read and interpret complex documents such as safety rules, operating and maintenance instructions, repair manuals, and wiring diagrams.
• Follow the quality control inspection system to prevent or correct workmanship faults.
• Contribute to the business's success by focusing on personal performance and sharing knowledge and resources.
• Work within protocols where necessary and adhere to Volvo requirements.

Desired Candidate Profile

• Automotive experience.
• In-depth technical skills.
• Experience with service and maintenance in a workshop setting.
• Customer management experience and good communication skills.

About the Team:

• Reporting to the Aftersales Manager, managing a team, and working closely with internal and external stakeholders.

What Qualifies You for the Role:

• Bachelor's or Diploma in Automobile, Mechanical, Industrial, or related Engineering.
• IMI LV Master Technician (L3-4) or equivalent.
• High-level brand certifications e.g., Diagnostic Master, Gold, L3, etc.
• 4-6 years as a Light Vehicle Technician, including at least 2 years as a Diagnostic Technician and some experience as a Service Advisor in an automotive dealership.
• Basic knowledge of Electric Vehicles.
• Technical skills, customer relationship management skills, and proficiency with tools and equipment.
• Proficient in Microsoft Office.
• Valid UAE driver's license.

Key Skills: Maintenance Tasks, Technical Skills, Service Technician Experience

Employment Type: Full-time

Department / Functional Area: Technical Services

Experience: 4-6 years

Gender: Male

Vacancy: 1