Senior Technical Account Manager (MENAT), Enterprise Support - EMEA - Startups

Amazon Web Services EMEA Dubai FZ Branch; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading cloud services provider located in Dubai is seeking an experienced Technical Account Manager to provide technical guidance and support to its customers. The ideal candidate will have experience in technical roles and a deep understanding of AWS services. Responsibilities include advising on solutions, maintaining operational health of AWS environments, and developing trusting customer relationships. Competitive opportunities for skill development and AWS certifications are available.

Qualifications

• Experience in roles like Technical Account Manager, Consultant, or Cloud Architect.
• Understanding of Compute, Storage, Networking, and Databases.
• Ability to articulate technical concepts to various audiences.

Responsibilities

• Advise on AWS solutions and provide technical guidance.
• Ensure operational health of AWS environments.
• Develop relationships with customers to address business needs.

Skills

Technical guidance

Customer relationship management

AWS services knowledge

Problem-solving

Education

Experience in a similar role

Job description

At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.

The Role

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project and launch planning as well as ongoing operational issues.

See what the team say about their roles :

Key job responsibilities

Responsibilities include :

• You’ll advise on solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.

About the team

As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

BASIC QUALIFICATIONS

• Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
• Understand operational parameters and troubleshooting for a combination of the following : Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
• Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
• Ability to juggle tasks and projects in a fast-paced environment
• Customer obsessed

PREFERRED QUALIFICATIONS

• Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.
• Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and / or PHP a plus but not a requirement
• Previous experience as a Software Engineer, Developer, DevOps Engineer etc.
• Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus

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