Senior Technical Account Manager

Clutch Canada; United Arab Emirates; Remote; AED 530,000; Full time

Job summary

A cybersecurity firm is seeking a Senior Technical Account Manager to be a trusted advisor for industrial clients. The role involves guiding customers in adopting and optimizing solutions, blending OT/ICS cybersecurity expertise with strong relationship skills. Ideal candidates will have experience in OT environments and a background in cybersecurity. Competitive compensation and benefits are offered.

Benefits

Competitive Equity Package

Comprehensive Benefits Plan

Qualifications

• 3+ years of experience in OT environments (energy, oil & gas, manufacturing).
• 1+ year in a cybersecurity engineering or SOC analyst role.
• Deep understanding of ICS/OT cybersecurity concepts.

Responsibilities

• Act as the technical advocate for assigned accounts.
• Guide customers in operationalization of key use cases.
• Deliver regular account reviews and platform optimization guidance.

Skills

OT cybersecurity expertise

Strong communication

Problem-solving skills

Customer-facing support

Tools

SIEM tools (e.g., Splunk, QRadar)

DCS systems

Job description

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!

About the Role:

As a Senior Technical Account Manager (TAM), you’ll be a trusted advisor to industrial clients, guiding them through the adoption, operationalization, and optimization of Dragos solutions. Your work ensures customers gain measurable value and long-term success. You’ll collaborate with customer stakeholders, security teams, and internal teams to align technical delivery with business goals. This role blends OT/ICS cybersecurity expertise with strong relationship skills and the ability to turn complex use cases into impactful outcomes—helping customers mature their security posture, reduce risk, and get the most from the Dragos platform.

Responsibilities:

• Act as the technical advocate for assigned accounts across onboarding, implementation and ongoing support.
• Guide customers in the operationalization of key use cases and the integration of Dragos into existing workflows.
• Deliver regular account reviews, roadmap alignment and platform optimization guidance.
• Support the development and execution of get-well plans for at-risk or underutilized accounts.
• Collaborate with Customer Success, Support, Product and Sales to ensure seamless engagement across all stages.
• Translate customer goals into technical strategies that deliver business outcomes.
• Monitor customer health metrics and proactively mitigate risks to value realization.
• Deliver training and enablement to improve customer proficiency and platform adoption.
• Serve as a subject matter expert for OT cybersecurity topics, contributing to customer workshops, QBR and executive briefings.
• Travel as required across the region (up to 30%) to support relationship-building and on-site collaboration.

Requirements:

• 3+ years of experience in OT environments (e.g., energy, oil & gas, manufacturing, industrial automation) with working knowledge of ICS, SCADA or DCS systems.
• 1+ year in a cybersecurity engineering or SOC analyst role, preferably in critical infrastructure.
• Deep understanding of ICS/OT cybersecurity concepts, detection platforms and risk management.
• Familiarity with SIEM workflows and incident response practices (e.g., Splunk, QRadar, FortiSIEM, Elastic).
• Strong communication and problem-solving skills, with the ability to influence both technical and business stakeholders.
• Proven experience delivering value-focused support in a post-sales or customer-facing role.
• Ability to simplify complex technical concepts and present to diverse audiences.

Compensation:

• Salary: AED 530,000 OTE
• Competitive Equity Package
• Comprehensive Benefits Plan

#LI-JF1 #LI-REMOTE

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.