Senior Technical Account Manager

Client of Talentmate; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a Senior Technical Account Manager to act as the primary liaison for strategic enterprise clients. This role is pivotal in fostering strong relationships and ensuring client satisfaction while driving revenue growth. The ideal candidate will possess a deep understanding of technical solutions, coupled with excellent communication skills to engage effectively with both technical and non-technical stakeholders. If you have a passion for technology and a proven track record in account management, this is a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5+ years of experience in technical account management.
• Strong understanding of enterprise software and cloud solutions.

Responsibilities

• Serve as the main point of contact for assigned enterprise clients.
• Develop long-term relationships with key client stakeholders.
• Provide technical guidance and support for client solutions.

Skills

Client Relationship Management

Technical Communication

Revenue Growth Strategies

Problem Solving

Understanding of Cloud Technologies

Education

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Job description

The Senior Technical Account Manager will be the primary point of contact for strategic enterprise clients. They will be responsible for building and maintaining strong relationships, ensuring client satisfaction, and driving revenue growth. This role requires a deep understanding of technical solutions and the ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities

1. Serve as the main point of contact for assigned enterprise clients.
2. Develop and maintain long-term relationships with key client stakeholders.
3. Understand client objectives and develop strategic account plans to drive revenue growth.
4. Collaborate with cross-functional teams to deliver on client expectations.
5. Provide technical guidance and support to clients in implementing and optimizing solutions.
6. Conduct regular account reviews to identify upsell and cross-selling opportunities.
7. Ensure client satisfaction through proactive communication and issue resolution.
8. Monitor industry trends and competitor activities to identify new business opportunities.

Minimum Requirements

1. Bachelor's degree in computer science, engineering, or a related field.
2. Minimum of 5 years of experience in a technical account management role.
3. Strong understanding of enterprise software solutions and cloud technologies.
4. Excellent communication and interpersonal skills.
5. Proven track record of driving customer retention and revenue growth.