Senior Team Leader - Virtual Relationship Manager

Rak Bank; United Arab Emirates; On-site; AED 150,000 - 220,000; Full time

Job summary

A leading bank in the UAE seeks an ambitious Senior Team Leader for the Virtual Relationship Manager role. This position focuses on managing a portfolio of business accounts, driving growth through upselling, and ensuring compliance with banking standards. The ideal candidate will possess strong leadership skills and a deep understanding of business banking products, aiming to enhance customer engagement and optimize revenue generation.

Qualifications

• Over 5 years experience in Branch Banking, Operations, or a Customer Service role.
• Strong understanding of Business Banking products.
• Ability to ensure compliance and remediation requirements are met.

Responsibilities

• Manage and expand a portfolio of business liability customers.
• Upsell and cross-sell a full suite of banking products.
• Lead and support the Virtual Relationship Managers.

Skills

Leadership

Customer Engagement

Communication

Problem Solving

Negotiation

Education

University Degree or equivalent qualification

Job description

Senior Team Leader - Virtual Relationship Manager Rak Bank

Description
Job Overview
An ambitious senior team leader who will manage and grow a portfolio of business liability accounts while strategically upselling and cross-selling opportunities. To maintain the portfolio with the fulfillment of compliance and remediation requirements.
What You ll Be Doing:
•
Manage and expand a portfolio of business liability customers by driving low-cost transactional money growth.
•
Upsell and cross-sell a full suite of banking products to business clients.
•
Lead and support Virtual Relationship Managers (VRMs) to ensure targets are met.
•
Collaborate effectively with peers and support staff to deliver seamless service.
•
Address client service needs by coordinating with back-office teams.
•
Ensure strict compliance with regulatory and internal banking requirements when onboarding clients.
•
Gather market feedback and contribute to product development with innovative customer offerings
What You Should Have:
•
Experience in managing business liabilities and financial products.
•
Strong leadership and mentorship skills to guide VRMs.
•
Ability to ensure compliance and remediation requirements are met.
•
Exceptional communication and problem-solving abilities.
•
A results-driven mindset with the ability to meet and exceed targets.

Desired Candidate Profile

What We re Looking For:
• You understand how to grow a portfolio and optimize revenue
• You excel at customer engagement and cross-selling
• You ensure strict adherence to regulatory frameworks
• Good presentation skills, negotiating and networking skills with internal and external customers.
• Anti-Money Laundering guidelines and ability to source only legitimate business and Awareness of Central Bank guidelines and regulations
• University Degree or equivalent qualification
• Over 5 years experience in Branch Banking, Operations, or a Customer Service role.
• Good working knowledge of Business Banking products.

Company Industry

• Banking
• Broking

Department / Functional Area

• Finance
• Treasury

Keywords

• Senior Team Leader - Virtual Relationship Manager

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