Senior Team Leader, F&B Service

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 201,000 - 335,000; Full time

Job summary

Kerzner International Limited seeks a Senior Food & Beverage Team Leader to oversee daily operations of hotel F&B outlets, ensuring exceptional service and high standards. You will lead the F&B team, coordinate with kitchen and other departments, and address guest needs to elevate the dining experience.

The role requires supervisory experience, training capabilities, and a focus on quality, safety, and teamwork within a luxury hotel environment in Dubai.

Qualifications

• Diploma or degree in hospitality (hotel/restaurant management).
• HACCP certified as stated in requirements.
• 2-3 years in a similar role within a five-star hotel.

Responsibilities

• Supervise and support F&B team members in daily tasks.
• Provide training and development opportunities to enhance service quality.
• Foster a collaborative, positive work environment and teamwork.
• Oversee day-to-day operations of hotel F&B outlets including outlets, bars, room service and banquets.
• Ensure procedures and standards are followed for consistent service and food quality.
• Monitor inventory and coordinate with kitchen and procurement as needed.
• Greet guests and address complaints professionally to ensure satisfaction.
• Collect and analyze guest feedback to drive improvements.
• Coordinate with Executive Chef to ensure current, well-balanced menus.
• Develop beverage menus including wine lists and cocktails.
• Ensure menu items are prepared and presented to hotel standards.
• Create and manage staff schedules to ensure adequate coverage.
• Maintain records of activities, incidents and inventory.
• Prepare reports on F&B performance for management.
• Conduct regular inspections of F&B areas for cleanliness and adherence to standards.
• Implement quality control and food safety measures.
• Identify areas for improvement and work with team on solutions.
• Act as liaison between F&B team and upper management for clear communication.
• Coordinate with kitchen, events, and housekeeping to ensure smooth operations.
• Lead regular team meetings to discuss goals and issues.
• Ensure compliance with health, safety regulations and hotel policies.
• Conduct safety training and report concerns to authorities as required.

Skills

Leadership

Training & Development

Teamwork

Communication

Education

Hotel/Restaurant Management Diploma or degree

Job description

About The Role

The Senior Food amp Beverage Team Leader is responsible for overseeing the daily operations of the hotel s food and beverage outlets ensuring exceptional service managing staff and maintaining high standards of quality and efficiency This role involves leading the F amp B team coordinating with the kitchen and other departments and addressing guest needs to enhance the overall dining experience

Key Duties and Responsibilities

• Supervise and support F amp B team members in their daily tasks and responsibilities
• Provide training and development opportunities to enhance team performance and service quality
• Foster a collaborative and positive work environment promoting teamwork and professional growth
• Oversee the day-to-day operations of the hotel s food and beverage outlets including restaurants bars roomservice and banquets
• Ensure all procedures and standards are followed maintaining consistency in service delivery and food quality
• Monitor and manage inventory and supplies coordinating with the kitchen and procurement departments asneeded
• Greet and interact with guests to ensure their satisfaction with food and beverage services
• Address and resolve guest complaints and concerns promptly and professionally
• Collect and analyze guest feedback to implement improvements and enhance service quality
• Work closely with the Executive Chef to ensure menus are current well-balanced and meet guest expectations
• Assist in developing and updating beverage menus including wine lists cocktail offerings and specialty drinks
• Ensure all menu items are prepared and presented according to hotel standards
• Assist in creating and managing staff schedules ensuring adequate coverage at all times
• Maintain accurate records of departmental activities including guest interactions incidents and inventory
• Prepare reports on F amp B performance and present findings to management
• Conduct regular inspections of F amp B areas to ensure cleanliness organization and adherence to standards
• Implement and monitor quality control measures to maintain high service levels and food safety standards
• Identify areas for improvement and work with team members to develop solutions
• Serve as a liaison between F amp B team members and upper management ensuring clear and effectivecommunication
• Coordinate with other departments such as kitchen events and housekeeping to ensure smooth operations andresolve any inter-departmental issues
• Lead regular team meetings to discuss goals updates and any issues that need addressing
• Ensure all team members adhere to health and safety regulations and hotel policies
• Conduct safety training sessions and ensure compliance with local and federal regulations
• Report any safety concerns or incidents to the appropriate authorities and follow up on corrective actions
• Supervises outlet staffs in day-to-day operations Ensures evaluation of subordinates mentoring and identify training needs

Experience &amp Educational Requirements

Hotel or Restaurant Management Diploma/ bachelor s degree or its equivalent. HACCP certified 2-3 years in similar position in a five-star hotel. Initiative and Commitment to Achieve Attention to Detail & Quality Organizing for result Teamwork Effective Communication Friendly Patient Leadership Guest oriented, service minded and attention to quality Sales acumen Dynamic Thorough and organized approach