Senior Support Engineer / Technical Lead

FLUX IT; Abu Dhabi, Ajman, Dubai; Remote; AED 250,000 - 350,000; Full time

Job summary

FLUX IT is seeking a Senior IT Support Engineer / Technical Lead with expertise in cloud technologies, MSP background, and ability to mentor junior engineers. You’ll lead complex technical projects, ensuring seamless integration across systems. Join a fast-growing team where your contributions will significantly impact clients' digital transformation journeys.

Benefits

Training and certification support

Flexible work environment

Supportive team culture

Qualifications

• 10+ years in IT support, MSP-focused.
• Expert in Microsoft 365, Azure AD, SharePoint Online.
• Strong understanding of cloud technologies.

Responsibilities

• Lead cloud transformation and migration projects.
• Deliver advanced troubleshooting and support.
• Train and mentor junior engineers.

Skills

Microsoft 365

Azure

SharePoint Online

PowerShell scripting

Time management

Problem-solving

Education

Degree (BSc/MSc/BE) in Technology or related discipline

Tools

VMware

Hyper-V

RMM tools

PSA platforms

Job description

Senior Support Engineer / Technical Lead FLUX IT

Bachelors in Computer Application, Bachelor of Technology/Engineering, Bachelor of Science

Nationality

Any CIS National, Indian

Any

Vacancy

1 Vacancy

Job Description

We are seeking an experienced and versatile Senior IT Support Engineer / Technical Lead with a strong MSP background to join our fast-growing team. You will bring deep technical expertise in cloud technologies, SharePoint, Power Platform, and server migrations, with a hands-on approach to both client delivery and internal improvement initiatives.

In this role, you will:

• Troubleshoot and resolve complex technical issues
• Lead cloud transformation and migration projects
• Provide senior-level support across Microsoft 365, Azure, SharePoint Online, Intune and Teams
• Mentor and train junior engineers
• Occasionally contribute to Business Development, policy creation, and strategic growth initiatives
• Familiarity with enterprise network, wireless, server and storage hardware platforms including but not limited to HPE, EMC/Dell, Cisco, Ruckus, Lenovo, Aruba etc…
• Strong understanding of TCP/IP, Layer 3 switching, VLANs, Routing, Firewall Security, Wireless etc…
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Strong problem-solving and troubleshooting skills

If you’re looking for a senior technical role with real influence across systems, people, and company direction—this is it.

Key Responsibilities

Technical Support & Leadership (MSP Environment)

• Deliver advanced troubleshooting and support for cloud, server, and collaboration tools.
• Act as a senior escalation point for the IT support team.
• Train, mentor, and guide junior engineers in technical resolution, customer interaction, and best practices.
• Plan and execute migrations of file servers to SharePoint Online or Azure.
• Perform Exchange on-prem to Exchange Online migrations.
• Lead Active Directory to Azure AD migrations.
• Ensure data integrity, uptime, and security throughout cloud transitions.

SharePoint & Power Platform

• Manage and support SharePoint Online, including site architecture and permissions.
• Develop automation using Power Apps, Power Automate, and Power Flow.
• Assist with content migration, performance tuning, and user training.
• Administer physical and virtual servers using VMware and Hyper-V.
• Configure GPOs, DNS/DHCP, backup, and disaster recovery.
• Monitor and maintain both cloud and on-prem systems.
• Manage Office 365 suite: Exchange, SharePoint, OneDrive, Teams, and Teams Voice.
• Ensure seamless integration across productivity and collaboration tools.
• Troubleshoot complex issues involving Teams Voice and communication systems.

Process Improvement, Automation & Documentation

• Create scripts and automation solutions using PowerShell for maintenance and provisioning.
• Build detailed documentation for processes, migrations, and internal support materials.
• Train users and junior staff on best practices and system use.

Business Development & Strategic Contribution

• Assist, when required, with Business Development, including proposal input and technical assessments.
• Help create and improve internal policies and procedures.
• Support tasks outside your core role when they contribute to the growth and improvement of the company.

Desired Candidate Profile

Key Skills & Qualifications

Technical Expertise

• Advanced skills in Microsoft 365, Exchange Online, Azure AD, and SharePoint Online.
• Hands-on experience with Power Apps, Power Automate, and Power Flow.
• Expert in file server and Exchange migrations to the cloud.
• Strong understanding of virtualization platforms (VMware, Hyper-V).
• Competency with PowerShell scripting for automation and system management.
• Experience using PSA platforms like Autotask or ConnectWise.
• Good understanding of RMM tools, especially Datto RMM, and their role in endpoint management.
• Ability to streamline IT operations using monitoring, alerting, and scripting.

Soft Skills

• Strong communication, documentation, and time management skills.
• Ability to mentor others and lead by example in a team setting.
• Comfortable juggling multiple client environments and project demands.
• Proactive mindset with a drive to improve processes and client experiences.

Education

• Degree (BSc/MSc/BE) in Technology or related discipline.

Certifications (Preferred)

• Microsoft 365 Certified: Modern Desktop or Teams Administrator
• Power Platform Fundamentals (PL-900)
• VMware VCP or equivalent
• ITIL or PSA/RMM training a bonus

Experience

• 10+ years in IT support/ Microsoft system engineering (preferably MSP-focused)
• 6+ years working with SharePoint Online, Power Platform, and file server migrations
• Must have excellent communication skills
• Solid Technical Lead skills and some hands solution engineering and design skills
• Expert desktop knowledge. You must be highly familiar with end user support to be considered for this roleExposure to scripting, PSA/RMM tools, and automation in managed environments

· Expert knowledge of Microsoft 365, Windows Server and Exchange Online, including use of PowerShell and scripting

• Experience with deploying and managing workloads to Azure environments.

· Good knowledge of EDR and backup systems

· Familiarity with technologies such as Microsoft Security, Fortinet, Sophos and SharePoint Intranet will be advantageous

Why Join Us?

• Be a key driver in our clients' digital transformation journeys.
• Work on diverse, hands-on projects across industries and technologies.
• Grow your technical and leadership skills with training and certification support.
• Flexible work environment with potential for remote/hybrid arrangements.
• A supportive team culture that values initiative, knowledge sharing, and innovation.

About Us

Flux IT is a Perth-based, Australian-owned enterprise technology solutions provider. We specialize in infrastructure management, cloud solutions, virtualized environments, and cyber and infrastructure security. With decades of combined experience, our team delivers tailored IT solutions across various industries, including construction, mining, engineering, healthcare, and the public sector.

Our mission is to help businesses achieve their true potential through technology and best-practice IT solutions. We pride ourselves on professionalism, commitment, innovation, reliability, security, and adaptability. By integrating ourselves into our clients' projects, we ensure seamless delivery and exceed expectations. Our partnerships with leading vendors enable us to provide top-notch services and practical solutions for all IT projects.

At Flux IT, we believe in fostering a culture of collaboration, innovation, transparency, continuous learning, and adaptability. Our team is dedicated to delivering quality services and building lasting partnerships. Join us to be part of a company that values your contribution and supports your professional growth.

We are looking for a Technical Lead / Senior IT Support Engineer / Technical Lead from the UAE to work remotely on AWST time (GMT+8). The company will sponsor a work visa to work in Australia for candidates who successfully complete their probation period.

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FLUX IT

Flux IT is a Perth-based, Australian-owned enterprise technology solutions provider. We specialize in infrastructure management, cloud solutions, virtualized environments, and cyber and infrastructure security. With decades of combined experience, our team delivers tailored IT solutions across various industries, including construction, mining, engineering, healthcare, and the public sector.