Senior Supply Chain Officer

Acino; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their dynamic team in Dubai. This role focuses on managing customer orders, executing distributor contracts, and overseeing logistics activities within the pharmaceutical sector. You will be responsible for ensuring customer satisfaction, maintaining inventory levels, and preparing key performance reports. This position offers a unique opportunity to contribute to a company committed to improving healthcare access in emerging markets. If you thrive in a fast-paced environment and have a passion for supply chain and logistics, this could be the perfect fit for you.

Qualifications

• 3+ years of experience in Customer Service/Supply Chain in the pharmaceutical industry.
• Excellent communication skills and strong analytical capabilities.

Responsibilities

• Manage customer order book and execute distributor contracts and agreements.
• Monitor distribution performance and maintain strong client relationships.
• Prepare Supply Chain and Logistics reports for process enhancement.

Skills

Customer Service

Supply Chain Management

Logistics Management

Analytical Skills

Communication Skills

Influencing Ability

Customer Focus

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations Management

Bachelor’s degree in Supply Chain

Bachelor’s degree in Logistics Management

Tools

SAP

Microsoft Excel

Microsoft PowerPoint

Power BI

Job description

Established in 1836, Acino is a pharmaceutical company headquartered in Zurich, with a clear focus on selected markets in the Middle East, Africa, the CIS Region and Latin America. With over 3,000 people across 90 countries, we deliver quality pharmaceuticals to promote affordable healthcare in these emerging markets and leverage our high-quality pharmaceutical manufacturing capabilities and network to supply leading companies through contract manufacturing and out-licensing.

The Position

The Role

The position is based in Dubai, UAE and will report directly to the Head of Supply Chain, GCC. The role will be responsible for owning customer order book, executing updated distributors contracts and agreements, managing 3PL activities and reporting, in addition to managing logistics activities for the cluster.

• Execute all activities related to customer order receipts, orders entry into the system, orders processing and allocation, products availability reviews, pick-pack instructions, shipments, import/export, documentation, final customer delivery and invoicing.
• Execute the To Market Sales planning, phasing and reporting.
• Responsible for debit/credit note reconciliation with the Finance and Commercial departments.
• Create and maintain master data in the system as required including the Track and Trace system reporting.
• Prepare, report, and communicate Customer Service/Supply Chain Key Performance Indicators (KPI) to all assigned stakeholders, and provide the needed support for KPI’s fulfilment.
• Manage document control including change orders, billings, purchasing documentation, and contract administration.
• Ensure business processes are set-up and executed as per distributors contracts and agreements.
• Monitor distribution performance as per the KPIs of the distributor agreement.
• Build and maintain strong relationships with clients by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Monitor and manage inventory ensuring ideal stock levels for all markets.
• Execute stock replenishment planning for our Distribution Center sales to ensure that the company maintains sufficient stock at branches to meet customer demand while minimizing excess or obsolete inventory.
• Manage custom clearance along with required documentation and all government related requirements/systems.
• Plan and communicate Distributors warehouse transfers and ensure proper execution.
• Monitor and control full inventories to ensure availability as per requirements and minimize business risks.
• Prepare the needed Supply Chain, Logistics and Inventory reports and analysis for process enhancement and continuous improvement.
• Execute the 3 PL activities including aggregation, serialization & other added value services.

Support the S&OP Cycle by providing the relevant Customer Service & Logistics information.

Who You Are

• Bachelor’s degree preferably in Business Administration, Operations Management, Supply Chain or Logistics Management.
• 3+ years of experience in Customer Service/Supply Chain in the pharmaceutical industry is preferable.
• Excellent communication skills and influencing ability.
• SAP knowledge and experience is a plus.
• Excellent analytical capabilities.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.
• Knowledge of Power BI is a plus.
• Excellent command of English (spoken and written).
• High degree of customer focus.

We Are Acino

At Acino, we push the boundaries to deliver high-quality pharmaceutical products that improve patients’ lives. Driven by our collective purpose to provide access to medicines to those in need, our strength lies in our unique expertise and presence in emerging and high-growth markets. We are proud to be challenging the status quo in the pharmaceutical industry, always looking ahead to the future with an open mind.

Join Acino, a dynamic and rapidly growing environment where your contributions can make a real difference.

Acino is an Equal Opportunity Employer.

How To Apply

If you are interested in the position, please apply.