Senior Store Manager: Lead Sales & Team Excellence

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Al-Futtaim Retail's Dubai unit is seeking a Senior Store Manager for Marks & Spencer to drive store performance, sales and customer experience.

You will lead a team, implement store standards, oversee operations, and partner with VM for displays, while upholding brand values and delivering exceptional service. This role requires strong leadership, strategic thinking and a proven track record in retail profitability.

Qualifications

• Proven track record of sales and profitability achievement.
• Outstanding communication and leadership skills.
• Customer-first attitude with excellent problem-solving capabilities.
• Strong organizational skills and attention to detail.

Responsibilities

• Develop and execute strategies to meet and exceed sales targets and profitability goals for the store.
• Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.
• Review sales performance and KPIs to identify opportunities for sales growth and create a trading mindset within the team.
• Maximize sales opportunities through effective product placement, promotions, and upselling techniques.
• Ensure efficient inventory management to minimize stock-outs and overstock situations that could impact sales.
• Lead, motivate, and coach a high-performing store team, fostering a positive and inclusive workplace culture.
• Recruit, train, and onboard new team members, ensuring they are well-equipped to perform their roles effectively.
• Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities to team members.
• Identify and develop high-potential staff members for future leadership roles within the organization.
• Set a high standard for customer service, ensuring that all team members provide exceptional service that aligns with the brand's values.
• Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.
• Ensure the store environment is welcoming and customer-friendly, with staff always ready to assist and engage customers.
• Implement customer feedback mechanisms to continuously improve service quality and customer satisfaction.
• Oversee day-to-day store operations, ensuring tasks such as stock replenishment, cash handling, and store maintenance are carried out efficiently.
• Create operational rhythm and routine within the store following the operating wheels and operational processes.
• Ensure all operational processes are in place, from inventory management to health and safety procedures.
• Maintain the highest level of service excellence by training the team on operational best practices and troubleshooting operational issues.
• Ensure the store meets visual merchandising standards, ensuring product displays are clean, attractive, and aligned with brand guidelines.
• Regularly check the store's visual presentation to ensure it's up-to-date and optimized for customer engagement.
• Collaborate with the VM team to ensure that in-store displays reflect seasonal trends, promotions, and sales targets.

Skills

Sales leadership

Communication skills

Customer focus

Organizational skills

Job description

Al-Futtaim Retail's Dubai unit is seeking a Senior Store Manager for Marks & Spencer to drive store performance, sales and customer experience.

You will lead a team, implement store standards, oversee operations, and partner with VM for displays, while upholding brand values and delivering exceptional service. This role requires strong leadership, strategic thinking and a proven track record in retail profitability.