Senior Store Manager | Retail | Marks & Spencer, Dubai

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Al-Futtaim Retail's Dubai unit is seeking a Senior Store Manager for Marks & Spencer to drive store performance, sales and customer experience.

You will lead a team, implement store standards, oversee operations, and partner with VM for displays, while upholding brand values and delivering exceptional service. This role requires strong leadership, strategic thinking and a proven track record in retail profitability.

Qualifications

• Proven track record of sales and profitability achievement.
• Outstanding communication and leadership skills.
• Customer-first attitude with excellent problem-solving capabilities.
• Strong organizational skills and attention to detail.

Responsibilities

• Develop and execute strategies to meet and exceed sales targets and profitability goals for the store.
• Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.
• Review sales performance and KPIs to identify opportunities for sales growth and create a trading mindset within the team.
• Maximize sales opportunities through effective product placement, promotions, and upselling techniques.
• Ensure efficient inventory management to minimize stock-outs and overstock situations that could impact sales.
• Lead, motivate, and coach a high-performing store team, fostering a positive and inclusive workplace culture.
• Recruit, train, and onboard new team members, ensuring they are well-equipped to perform their roles effectively.
• Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities to team members.
• Identify and develop high-potential staff members for future leadership roles within the organization.
• Set a high standard for customer service, ensuring that all team members provide exceptional service that aligns with the brand's values.
• Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.
• Ensure the store environment is welcoming and customer-friendly, with staff always ready to assist and engage customers.
• Implement customer feedback mechanisms to continuously improve service quality and customer satisfaction.
• Oversee day-to-day store operations, ensuring tasks such as stock replenishment, cash handling, and store maintenance are carried out efficiently.
• Create operational rhythm and routine within the store following the operating wheels and operational processes.
• Ensure all operational processes are in place, from inventory management to health and safety procedures.
• Maintain the highest level of service excellence by training the team on operational best practices and troubleshooting operational issues.
• Ensure the store meets visual merchandising standards, ensuring product displays are clean, attractive, and aligned with brand guidelines.
• Regularly check the store's visual presentation to ensure it's up-to-date and optimized for customer engagement.
• Collaborate with the VM team to ensure that in-store displays reflect seasonal trends, promotions, and sales targets.

Skills

Sales leadership

Communication skills

Customer focus

Organizational skills

Job description

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Senior Store Manager | Retail | Marks & Spencer, Dubai

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

The Senior Store Manager is responsible for the overall operational performance of the store, driving strategic decision-making to ensure the store meets its sales, customer service, and operational goals. The role combines leadership with hands‑on management, ensuring a high standard of store performance, compliance with company policies, and an exceptional customer experience. The Senior Store Manager will lead the team in maintaining operational efficiency, improving sales performance, and upholding store standards, all while fostering a positive and engaging environment for both staff and customers.

What You Will Do:

Sales and Profit Management

• Develop and execute strategies to meet and exceed sales targets and profitability goals for the store.
• Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.
• Review sales performance and key performance indicators to identify opportunities for sales growth and create a trading mindset within the team.
• Maximize sales opportunities through effective product placement, promotions, and upselling techniques.
• Ensure efficient inventory management to minimize stock‑outs and overstock situations that could impact sales.

Team Leadership and Development

• Lead, motivate, and coach a high‑performing store team, fostering a positive and inclusive workplace culture.
• Recruit, train, and onboard new team members, ensuring they are well‑equipped to perform their roles effectively.
• Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities to team members.
• Identify and develop high‑potential staff members for future leadership roles within the organization.
• Set a high standard for customer service, ensuring that all team members provide exceptional service that aligns with the brand's values.
• Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.
• Ensure the store environment is welcoming and customer‑friendly, with staff always ready to assist and engage customers.
• Implement customer feedback mechanisms to continuously improve service quality and customer satisfaction.

Operational and Service Excellence

• Oversee day‑to‑day store operations, ensuring tasks such as stock replenishment, cash handling, and store maintenance are carried out efficiently.
• Create operational rhythm and routine within the store following the operating wheels and operational processes.
• Ensure all operational processes are in place, from inventory management to health and safety procedures.
• Maintain the highest level of service excellence by training the team on operational best practices and troubleshooting operational issues.
• Ensure the store meets visual merchandising standards, ensuring product displays are clean, attractive, and aligned with brand guidelines.
• Regularly check the store's visual presentation to ensure it's up‑to‑date and optimized for customer engagement.
• Collaborate with the VM team to ensure that in‑store displays reflect seasonal trends, promotions, and sales targets.

Required Skills To Be Successful:

• Proven track record of sales and profitability achievement.
• Outstanding communication and leadership skills.
• Customer‑first attitude with excellent problem‑solving capabilities.
• Strong organizational skills and attention to detail.

What Qualifies You For The Role:

• Experience in implementing successful sales strategies and tactics with a proven track record of sales and profitability achievement.
• Effective communication and interpersonal skills to engage with team members at all levels.
• Demonstrated commitment to putting the customer first with the ability to resolve customer issues and deliver outstanding service.
• Strong organizational and problem‑solving skills to manage complex operational challenges effectively.

About Al‑Futtaim Retail

At Al‑Futtaim Retail, we are part of a 90‑year legacy built on ambition, progress and long‑term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.