Senior Store Customer Advisor (Dubai Mall)

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Location: United Arab Emirates/Dubai, Italy

Job Category: Other

EU work permit required: Yes

Job Reference: 236384096

Expiry Date: 10.06.2025

Job Description:

Job Content

To deliver excellent customer service through: identifying customer needs, offering advice, demonstrating suitable products; building relationships with key customers; maintaining store standards to achieve sales targets and cultivate customer loyalty.

Functional Responsibilities

• Welcome and greet every customer warmly & demonstrate excellent customer service at all times.
• Identify customer needs by asking questions; confidently recommend and demonstrate appropriate products; suggest link products at every sale opportunity; close the sale.
• Handle cash or authorized payment modes, issue receipts/bills, and provide professional cash point service.
• Handle customer complaints professionally and efficiently, escalating to management if necessary.
• Maintain product knowledge, fashion trends, and in-store promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Keep display areas, fitting rooms, and stock areas clean and organized.
• Check stock levels daily; inform the store manager of depleting stocks to replenish and maintain optimal stock levels.
• Comply with all company policies and procedures including refund, exchange, security, health, and safety policies.
• Recruit customers for the database, accurately entering their details into the system.
• Minimize stock loss through vigilance on sales floor and fitting room areas.

Education, Experience, Skills & Knowledge

• High school qualification
• 4 to 6 years of retail sales or customer service experience
• Good communication and interpersonal skills
• Pleasant personality and good grooming
• Passion for the retail industry

Core Competencies

• Achievement Drive
• Building Relationships
• Empathy
• Influencing
• Serving Customers
• Teamwork
• Conceptual Thinking