Senior Store Customer Advisor (Dubai Mall)

E.Z. HOLDITALIA S.P.A.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the retail industry is seeking a dedicated sales associate to deliver excellent customer service and achieve sales targets. The ideal candidate will have a high school qualification and 4 to 6 years of experience in retail sales or customer service. Responsibilities include managing customer interactions, maintaining store standards, and contributing to a positive shopping experience.

Qualifications

• 4 to 6 years of retail sales or customer service experience.
• Good communication and interpersonal skills.
• Pleasant personality and good grooming.

Responsibilities

• Welcome and greet every customer warmly.
• Identify customer needs and recommend products.
• Handle payments and manage customer complaints.

Skills

Communication

Interpersonal Skills

Customer Service

Sales Skills

Education

High school qualification

Job description

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Location: United Arab Emirates/Dubai, Italy

Job Category: Other

EU work permit required: Yes

Job Reference: 236384096

Job Views: 1

Posted: 24.05.2025

Expiry Date: 08.07.2025

Job Description:

Job Content

To deliver excellent customer service through: identifying customer needs, offering advice, demonstrating suitable products; building relationships with key customers; and ensuring store standards are maintained to achieve sales targets and cultivate customer loyalty.

Functional Responsibilities

• Welcome and greet every customer warmly and demonstrate excellent customer service at all times.
• Identify customer needs by asking questions; confidently recommend and demonstrate appropriate products; suggest related products; close sales.
• Handle payments via authorized modes, issue receipts, and provide professional cash point service.
• Manage customer complaints professionally, escalating when necessary.
• Maintain product knowledge, fashion trends, and in-store promotions.
• Maintain personal grooming standards as advised by the Store Manager.
• Keep displays, fitting rooms, and stock areas clean and organized.
• Monitor stock levels daily and inform the store manager when replenishment is needed.
• Follow all company policies including refunds, exchanges, security, and safety procedures.
• Recruit customers for the database and accurately record their details.
• Minimize stock loss through vigilance on the sales floor and fitting rooms.

Education, Experience, Skills & Knowledge

• High school qualification.
• 4 to 6 years of retail sales or customer service experience.
• Good communication and interpersonal skills.
• Pleasant personality and good grooming.
• Passion for the retail industry.

Core Competencies

• Achievement Drive
• Building Relationships
• Empathy
• Influencing
• Serving Customers
• Teamwork
• Conceptual Thinking