Senior SRE & SaaS Operations Leader

Professional.me

Abu Dhabi

On-site

AED 400,000 - 600,000

Full time

3 days ago

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Job summary

Alpheya in Abu Dhabi seeks a senior SaaS Operations leader to own end-to-end service operations, from Kubernetes clusters to executive reviews. You will define SLAs, drive incident management, and scale a multi-tenant platform with ISO27001/SOC2 aligned audits.

You will report to the CTO, lead technology-driven reliability, and coordinate regional DR, data residency, and cost modeling across tenants.

Qualifications

12+ years in production operations, including multi-tenant SaaS.
Ownership of customer-facing service management and post-incident reviews.
Led an SRE/platform-ops team and designed on-call across regions.
Deep Kubernetes and cloud knowledge to challenge DR design and capacity claims.
Working knowledge of Azure regions, networking, identity, and quota planning.
Experience with ISO 27001, SOC 2, or bank outsourcing regulation audits.

Responsibilities

Service management for every SaaS customer: SLAs, incident communications, post-incident reviews, audits.
Release and deployment operations across tenants: promote environments and change management.
Reliability program: DR tests, backups, capacity planning, cost-per-tenant model.
Tenant onboarding runbook to go-live on a repeatable path.
Europe launch with new Azure regions, DR, residency, and support coverage.
Compliance operations with risk teams under ISO 27001, SOC 2, and banking regulations.