Senior SRE - Airline Tech & Observability

Air Arabia; Sharjah; On-site; AED 223,000 - 402,000; Full time

Job summary

Air Arabia is seeking an experienced professional to ensure stability, reliability, availability, and performance of airline reservation and related systems. You will monitor, troubleshoot, and perform root cause analysis to continuously improve reliability and operational efficiency.

The role includes contributing to automation, CI/CD processes, observability enhancements, and containerized infrastructure management using Docker and Kubernetes in alignment with business continuity and

Qualifications

• Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or equivalent discipline.
• Fluent in English language.
• Strong hands-on expertise in Java and Spring Boot frameworks.
• Experience with microservices architecture and monolithic apps.
• Troubleshooting, debugging, and analytical problem-solving capabilities.
• Basic scripting and automation knowledge; Python experience preferred.
• Proficient in MS Office.
• Strong SQL knowledge with database troubleshooting and performance analysis; Oracle advantage.
• Familiarity with monitoring, observability, and logging tools: Prometheus, Grafana, Elasticsearch, Datadog.

Responsibilities

• Troubleshoot and resolve complex production incidents and system performance issues across airline reservation and associated enterprise applications.
• Perform detailed root cause analysis (RCA) for application failures, outages, and recurring incidents; ensure corrective and preventive actions are identified and implemented.
• Analyze defects and implement fixes directly or provide detailed technical recommendations to development teams for permanent resolution.
• Monitor application health, system availability, and operational metrics to ensure service reliability and uptime targets are met.
• Improve observability through enhanced monitoring, alerting, logging, and dashboarding solutions.
• Support and maintain CI/CD pipelines, deployment automation, and release management activities.
• Work with development, infrastructure, DevOps, database, and support teams to improve resiliency, scalability, and efficiency.
• Support and manage containerized environments using Docker and Kubernetes.
• Participate in incident management, on-call support, and problem management as required.
• Review logs, database performance, and system integrations to identify reliability risks and bottlenecks.
• Contribute to automation initiatives, runbooks, SOPs, and technical documentation.
• Ensure compliance with IT governance, cybersecurity, change management, and operational standards.
• Identify opportunities to optimize performance, infra utilization, deployment processes, and workflows.

Skills

Java

Spring Boot

Docker

Kubernetes

CI/CD

Observability

SQL

Debugging

Python

Datadog

Education

Bachelor's Degree

Tools

Jenkins

GitOps

Prometheus

Grafana

Elasticsearch

Datadog

JBoss

Job description

Air Arabia is seeking an experienced professional to ensure stability, reliability, availability, and performance of airline reservation and related systems. You will monitor, troubleshoot, and perform root cause analysis to continuously improve reliability and operational efficiency.

The role includes contributing to automation, CI/CD processes, observability enhancements, and containerized infrastructure management using Docker and Kubernetes in alignment with business continuity and