Senior Specialist, Technical Account Manager

Checkout.com; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Checkout.com is looking for a Senior Specialist, Technical Account Manager, to enhance client relationships and resolve technical challenges in a dynamic fintech environment. This mid-senior level role emphasizes customer success and project management, helping businesses optimize their payment solutions and thrive in the digital economy. Candidates should have a strong technical background, excellent communication skills, and 4+ years of relevant experience.

Qualifications

• 4+ years experience in an analytical or technical role managing stakeholders.
• Familiarity with Payments industry regulations and technical frameworks.
• Knowledge of payments technology and compliance standards is a plus.

Responsibilities

• Build and nurture client relationships as the point of contact for technical matters.
• Provide expert technical support and troubleshooting assistance.
• Lead project coordination for new payment solutions and technical migrations.

Skills

Communication

Interpersonal skills

Analytical skills

Customer satisfaction focus

Education

Bachelor's degree in Computer Science, Information Technology, Business, Economics, Statistics

Tools

API integration methods

Job description

Senior Specialist, Technical Account Manager

Join to apply for the Senior Specialist, Technical Account Manager role at Checkout.com

Senior Specialist, Technical Account Manager

Join to apply for the Senior Specialist, Technical Account Manager role at Checkout.com

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.

What You’ll Be Doing

• Relationship Management : Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
• Customer Success : Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
• Technical Support : Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
• Training and Demo : Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
• Project Management : Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
• Product Feedback : Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.
• Market Intelligence : Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.

About You

• 4+ years experience in an analytical or technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
• Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
• Familiarity with API-based integration methods and related tools / frameworks
• Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
• Results-oriented approach with a focus on delivering exceptional customer satisfaction.
• Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus

Additional Information

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from, however you identify and whichever payment method you use, our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

Check-out our culture video

Our Careers page

Our LinkedIn Life page

Our Instagram

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Referrals increase your chances of interviewing at Checkout.com by 2x

Get notified about new Senior Technical Account Manager jobs in Dubai, Dubai, United Arab Emirates .

Dubai, Dubai, United Arab Emirates 8 hours ago

Dubai, Dubai, United Arab Emirates 9 hours ago

Head of Sales - Payments Platform [Dubai]

Associate Vice President – Capital and Liquidity Management

Information Technology Governance Manager

Vice President Corporate Communications - Digital Marketing

Head of Strategic Accounts Solutions and Operations

IT Manager (Commercial Vehicle industry)

Director - Managed Service Practice / Product Management

Dubai, Dubai, United Arab Emirates 10 hours ago

Dubai, Dubai, United Arab Emirates 21 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr