This client-facing role is responsible for :
- Managing implementation and support activities related to inbound and outbound integrations between Mercans global payroll software, HR Blizz (HRB), and third-party applications.
- Ensuring seamless integration with Human Capital Management (HCM), Workforce Management (WFM), Enterprise Resource Planning (ERP), banking, and other ancillary software solutions.
- Gathering and analyzing business requirements for inbound integrations from source systems to HRB and outbound integrations from HRB to target systems.
- Supporting troubleshooting, documentation, and quality assurance efforts.
- Managing project plans, timelines, and deliverables related to integration implementations.
- Coordinating with internal and external stakeholders to ensure successful integration execution.
- Coordinating integration configuration activities with other workstreams, including product and report configuration teams, to ensure seamless system setup.
- Supporting the business development team with integration-related workshops and questions, showcasing the companys integration capabilities.
- Integration Management :
- Lead the integration workstream within payroll implementation projects, overseeing the entire end-to-end lifecycle of HRB system integrations with client-specific applications.
- Configure and manage inbound and outbound integrations between HRB and third-party applications.
- Ensure that business requirements for integrations are accurately gathered, documented, and implemented.
- Client Requirement Analysis
- Analyze clients existing payroll processes and systems to define necessary integrations, including HCM, WFM, and ERP.
- Research, gather, and synthesize integration-related information to develop appropriate solutions.
- Collaborate with clients and internal teams to define the data flow, transformation rules, and system dependencies for inbound and outbound interfaces.
- Project Documentation & Planning
- Develop project documentation, including integration project plans, risk matrices, and dependency analysis.
- Document client business requirements and ensure alignment with integration solutions.
- Create and maintain HRB integration mapping documents for both inbound and outbound interfaces.
- Manage project scope, risks, and issue resolution processes to keep integration projects on track.
- Stakeholder Management
- Act as the primary point of contact for integration-related discussions with clients and internal teams.
- Facilitate regular status updates, meetings, and collaboration between technical teams, project managers, and business stakeholders.
- Ensure that integration-related expectations, timelines, and requirements are effectively communicated and met.
- Collaborate with product and report configuration teams to ensure smooth coordination across all workstreams.
- Support business development efforts by conducting workshops and presentations on integration capabilities.
- Testing & Quality Assurance
- Conduct system integration and scenario-based testing of inbound and outbound integrations.
- Document all testing results and ensure successful execution.
- Perform integration testing during HRB product upgrades and ensure a smooth transition.
- Integration Monitoring & Troubleshooting
- Monitor integrations to ensure they execute without errors.
- Troubleshoot integration errors by analyzing logs and resolving issues.
- Identify root causes of recurring errors and implement long-term improvements.
- Maintain and update the HRB integration catalog.
- Compliance & Statutory Integrations
- When required, analyze and document integrations with local statutory authorities (e.g., social security, tax, etc.).
- Bachelors degree in Computer Science or a related field.
- Minimum 5 years of experience in payroll, HCM, and WFM integrations (experience in at least one of these areas is required).
- Strong expertise in REST and SOAP API technologies.
- Experience with Java, Kotlin, or PHP development.
- Proven track record in a client-facing role.
- Hands-on experience in business requirements gathering, system analysis, project planning, and documentation.
- Experience managing multiple stakeholders and ensuring cross-functional alignment in integration projects.