Senior Specialist - Enterprise Command & Control Center Operations

Roads and Transport Authority; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player seeks a Senior Specialist for their Enterprise Command & Control Center Operations. This pivotal role involves overseeing mobility operations in Dubai, ensuring effective incident management, and developing strategic policies to enhance transportation systems. You will collaborate with various stakeholders, manage crises, and disseminate knowledge through training programs. Join a dynamic team dedicated to improving urban mobility and making a significant impact in the community. If you have a passion for transportation and technology, this opportunity is perfect for you.

Qualifications

• 8+ years of experience in transportation engineering or computer science.
• Master's degree holders require 6+ years of relevant experience.

Responsibilities

• Coordinate mobility operations across Dubai using Unified Control Center systems.
• Manage incident response processes and develop improvement proposals.

Skills

Stakeholder Management

Executive Reporting

Transportation System Management

Project Portfolio Management

Crisis Management

Education

Bachelor's degree in Transportation Engineering or Computer Science

Master's degree in Transportation Engineering or Computer Science

Job description

Senior Specialist - Enterprise Command & Control Center Operations

Join to apply for the Senior Specialist - Enterprise Command & Control Center Operations role at Roads and Transport Authority

Senior Specialist - Enterprise Command & Control Center Operations

Join to apply for the Senior Specialist - Enterprise Command & Control Center Operations role at Roads and Transport Authority

Get AI-powered advice on this job and more exclusive features.

• Monitor, coordinate, and govern multiple mobility operations across the Emirate of Dubai using the systems and technologies available at the Unified Control Center.
• Inform the relevant centers and entities of incident management and handling, based on information available from all RTA operational control centers.
• Supervise the operational tasks of the Unified Control Center and monitor its performance in coordination with the relevant entities, and issue related reports.
• Develop and monitor the Center of Excellence and manage the Unified Control Center's partnerships and working agreements.
• Receive, transfer, and close all emergency communications/reports received by the Center during emergencies, and coordinate with the line manager and relevant internal and external entities in this regard.
• Plan, monitor, and handle crises in coordination with the relevant entities by monitoring, recording, and following up on lessons learned.
• Define, document, and coordinate response processes to incidents occurring on the RTA's transportation network in accordance with approved policies to support institutions and crisis and emergency management teams, and submit reports thereon.
• Develop policies, procedures, work methods, and related performance indicators, and submit necessary proposals for work improvement to the direct manager for approval and implementation, in accordance with the Authority's procedures and regulations.
• Disseminate institutional knowledge in the field of specialization, using available means such as specialized workshops, professional training for current employees, and orientation programs for new employees, among others.
• Perform all other duties and responsibilities related to the job, as assigned and directed by the direct manager.
  
  

Job Description

KEY ACCOUNTABILITIES & DECISION-MAKING

• Monitor, coordinate, and govern multiple mobility operations across the Emirate of Dubai using the systems and technologies available at the Unified Control Center.
• Inform the relevant centers and entities of incident management and handling, based on information available from all RTA operational control centers.
• Supervise the operational tasks of the Unified Control Center and monitor its performance in coordination with the relevant entities, and issue related reports.
• Develop and monitor the Center of Excellence and manage the Unified Control Center's partnerships and working agreements.
• Receive, transfer, and close all emergency communications/reports received by the Center during emergencies, and coordinate with the line manager and relevant internal and external entities in this regard.
• Plan, monitor, and handle crises in coordination with the relevant entities by monitoring, recording, and following up on lessons learned.
• Define, document, and coordinate response processes to incidents occurring on the RTA's transportation network in accordance with approved policies to support institutions and crisis and emergency management teams, and submit reports thereon.
• Develop policies, procedures, work methods, and related performance indicators, and submit necessary proposals for work improvement to the direct manager for approval and implementation, in accordance with the Authority's procedures and regulations.
• Disseminate institutional knowledge in the field of specialization, using available means such as specialized workshops, professional training for current employees, and orientation programs for new employees, among others.
• Perform all other duties and responsibilities related to the job, as assigned and directed by the direct manager.
  
  

Qualifications

EDUCATION, EXPERIENCE & SKILLS

Bachelor's degree: 8+ years of experience in transportation engineering, computer science, or a similar major. Master's degree: 6+ years of experience in transportation engineering, computer science, or a similar major from an accredited educational institution.

TECHNICAL COMPETENCIES

• Stakeholder Management
• Executive Reporting
• Transportation System and Technology Management
• Project Portfolio Management
• Intelligent Transportation Management
  
  

Job Category

Road and Transport Engineering

Advertiser

Roads and Transport Authority

Department

Enterprise Command & Control

Educational-level

Bachelor

Required Nationality

All Nationalities (Priority for UAE National)

Monthly Salary

Unspecified

Schedule-Time

Full time

Job Posting

07/05/2025

Unposting Date

07/06/2025

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

Referrals increase your chances of interviewing at Roads and Transport Authority by 2x

Sign in to set job alerts for “Senior” roles.

Dubai, Dubai, United Arab Emirates 16 hours ago

Executive Assistant to Founder and CEO (English & Arabic Speaking)

Senior Manager - HR Business Partner - Dubai Holding Entertainment

Bilingual Senior Manager – Business Development & Partnerships

Senior Manager Compliance Operations Transformation

Senior Manager - Business Requirement Management

Senior Manager - Accounts Receivable (Collections) - Dubai Holding Group Services

Digital Manager or Senior Digital Manager

Senior Business Analyst - Dubai- Immediate Joiner

Senior Manager Quality Assurance (Facilities Management)

Senior Executive - Community Management - Dubai Holding Community Management

Lecturer/Senior Lecturer in Strategy and Innovation

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.