Senior Soft Services Supervisor

BESIX; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading facilities management company based in Abu Dhabi is searching for a Soft Services Operations Manager. The successful candidate will supervise daily operations, lead a team, manage service provider quality, ensure compliance with health and safety regulations, and handle procurement. Applicants should hold a degree in Facilities Management or a related field and have significant experience in the soft services industry. Competitive benefits and career development opportunities are provided.

Benefits

Career opportunities

Training programs

Attractive additional benefits

Qualifications

• Minimum 7-10 years of relevant experience in soft services with at least 3 years in a supervisory role.
• In-depth knowledge of hygiene cleaning protocols and safety practices.

Responsibilities

• Supervise daily operations ensuring activities align with standards and schedules.
• Lead and coordinate the soft services team for efficiency.
• Act as liaison for service providers, ensuring quality and compliance.
• Enforce health and safety regulations and prepare necessary assessments.
• Manage consumables and procurement requests effectively.

Skills

Leadership skills

Team management

Conflict resolution

Communication skills

Knowledge of hygiene protocols

Education

Diploma or Bachelor's degree in Facilities Management, Hospitality or related field

Tools

CAFM systems

Job description

Soft Services Operations Management

Supervise daily operations of soft services (cleaning landscaping pest control waste management) ensuring all activities are executed efficiently safely and in line with the international standards and cleaning schedules.

Team Leadership & Performance Monitoring

Lead and coordinate a team of soft services staff and supervisors ensuring proper shift coverage task assignment attendance and performance. Assist the Facilities Manager in evaluating staff productivity performance and identifying training needs.

Service Provider Oversight & Quality Assurance

Act as a key liaison for outsourced service providers monitoring deliverables service quality and adherence to SLAs / KPIs. Conduct regular inspections audits and spot checks to maintain high standards and drive continuous improvement.

Health Safety & Compliance Management

Enforce strict compliance with health and safety regulations child protection protocols and schoolspecific policies. Prepare and review risk assessments work permits and safe work method statements (SWMS). Organize safety briefings toolbox talks and emergency drills.

Stakeholder Engagement & Issue Resolution

Serve as the primary contact for resolving soft servicesrelated issues raised by school management teaching staff and stakeholders ensuring timely and effective followup.

Inventory & Procurement Support

Manage consumables and cleaning supply inventory raising procurement requests (PR / PO) as needed and ensuring materials are always available to support smooth operations.

Documentation & Reporting

Maintain uptodate records for audits inspections staff onboarding and operational reporting. Provide regular updates to the Facilities Manager on service performance compliance and improvement opportunities.

Event & Special Activity Coordination

Support school events and special activities by coordinating logistics with service providers ensuring soft services are aligned with event requirements

Qualifications

• Diploma or Bachelors degree in Facilities Management Hospitality or a related field.
• Minimum 710 years of relevant experience in soft services with at least 3 years in a supervisory or senior supervisory role preferably within school facilities.
• Strong leadership team management and conflictresolution skills.
• Indepth knowledge of hygiene cleaning protocols and safety practices within a school or similar setting.
• Experience with CAFM systems and reporting tools is preferred.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities effectively.

Additional Information

We believe our employees are key to our success hence we offer an inspiring working environment where our people feel rewarded & engaged. Career opportunities & training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration.

Remote Work: No

Employment Type: Fulltime

Experience: years

Vacancy: 1