Senior Service Sales Engineer- HVAC (Retrofit)

SKM Air Conditioning LLC; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading HVAC solutions company in Sharjah is seeking a Senior Sales Engineer for Aftersales to drive retrofit and service sales growth. The ideal candidate possesses 7–10 years of HVAC aftersales experience with a strong focus on customer satisfaction and revenue growth. This role emphasizes client relationship building, technical validation, and commercial acumen.

Qualifications

• 7–10 years of HVAC aftersales/service experience, with at least 5 years in retrofit and service sales in the Gulf region.
• Techno-commercial acumen: proposal preparation, pricing strategies, and client negotiations.

Responsibilities

• Identify, qualify, and secure retrofit, replacement, and refurbishment projects for HVAC systems.
• Prepare and deliver techno-commercial proposals, quotations, and cost estimates for retrofit solutions.
• Drive service revenue growth by expanding AMC contracts and upselling repair/retrofit jobs.

Skills

Proven track record in retrofit project sales

Strong HVAC systems expertise

Excellent communication and presentation skills

Self-motivated and results-driven

Education

Bachelor's degree in Mechanical Engineering or equivalent

Job description

About Us

Since 1974, S.K.M Air Conditioning LLC has been a trusted leader in HVAC manufacturing across the Middle East and beyond. With 2,000+ employees representing 30+ nationalities, SKM operates in 8+ countries and delivers solutions to more than 30 global markets. We are committed to engineering excellence, innovation, and delivering customer value in everything we do.

Why Join SKM?

At SKM, you’ll be part of a dynamic, growth-driven organization where technical expertise meets customer success. We value innovation, teamwork, and a customer-first approach. As a Senior Sales Engineer – Aftersales (Retrofit), you’ll play a key role in driving retrofit and service sales growth, ensuring customer satisfaction, and expanding SKM’s after-sales footprint across the region.

Role Overview

The Senior Sales Engineer (Aftersales – Retrofit) is responsible for identifying, developing, and closing retrofit, replacement, and after-sales opportunities while also supporting warranty and service operations. This role requires a strong balance of technical HVAC knowledge and commercial acumen, with a proven ability to deliver retrofit solutions, service contracts (AMCs), and long-term customer value.

Key Responsibilities

• Retrofit & Service Sales (Core Focus)
• Identify, qualify, and secure retrofit, replacement, and refurbishment projects for HVAC systems (chillers, AHUs, package units, split systems).
• Prepare and deliver techno-commercial proposals, quotations, and cost estimates for retrofit solutions.
• Drive service revenue growth by expanding AMC contracts and upselling repair/retrofit jobs.
• Collaborate with customers, consultants, and distributors to position SKM as the partner of choice for aftersales and retrofit solutions.
• Lead client negotiations and ensure commercially competitive offers while protecting company profitability.

Service & Warranty Operations

• Support warranty/service-related complaints and ensure resolution within agreed KPIs.
• Coordinate with service teams to ensure resource and inventory readiness for aftersales jobs.
• Provide technical validation for warranty claims and retrofit proposals.

Technical & Customer Engagement

• Conduct site visits, technical presentations, and client meetings to identify retrofit needs and propose value-driven solutions.
• Support service engineers and technicians in troubleshooting when retrofit requirements arise.
• Act as a customer-facing technical advisor for retrofit and upgrade solutions.

Training & Development

• Share retrofit best practices and aftersales know-how with service teams, distributors, and partners.
• Mentor junior engineers and technicians on retrofit design, estimation, and execution.

Continuous Improvement & Quality

• Conduct root cause analysis of recurring technical issues and recommend retrofit/upgrade solutions.
• Provide feedback to Engineering and Production teams to improve reliability and serviceability of products.
• Ensure strict compliance with QHSE standards (ISO 9001, ISO 45001, ISO 14001) across retrofit and service operations.

Qualifications

• Bachelor’s degree in Mechanical Engineering (preferred) OR equivalent professional experience.
• 7–10 years of HVAC aftersales/service experience, with at least 5 years in retrofit and service sales in the Gulf region.

Skills & Experience

• Proven track record in retrofit project sales, AMC/service contract management, and cost estimation.
• Strong HVAC systems expertise (chillers, AHUs, package/split units).
• Techno-commercial acumen: proposal preparation, pricing strategies, and client negotiations.
• Excellent communication and presentation skills; proficiency in English (Arabic/Hindi/Urdu an advantage).
• Self-motivated, results-driven, and customer-focused.
• Strong organizational, reporting, and problem-solving skills.

Core Behaviors

• Customer-Centric Mindset – Builds strong client relationships and ensures long-term satisfaction.
• Commercial Drive – Focused on revenue growth through retrofit and aftersales opportunities.
• Problem Solving & Analytical Thinking – Able to analyze technical challenges and propose retrofit solutions.
• Teamwork & Collaboration – Works seamlessly with sales, service, and technical teams.
• Results Orientation – Target-driven with focus on achieving business growth.

Join Us

At SKM Air Conditioning LLC, your expertise will shape the future of HVAC service excellence in the region. If you are passionate about delivering customer satisfaction while driving service revenue growth, this role is for you.

Apply today and build your career with SKM.