Senior Service Sales Engineer

Date Posted:
2025-03-26

Country:
United Arab Emirates

Location:
3rd Floor, Office# 304 Al Montazah Tower, Khalidiya Street, Al Bateen W10, Abu Dhabi, P.O Box 3467

Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting a Service Sales Engineer to cover Abu Dhabi and Al Ain territory and reporting to the Service Branch Manager. The main goal of the role is to achieve sales growth through developing a customer prospect pipeline focusing on winning new maintenance contracts, with additional responsibility for selling incremental repair projects.

On a typical day you will:

1. Manage a portfolio of elevator units through maintaining good working relationships with existing customers
2. Prepares estimates and issues quotations for additional repairs, upgrading of units and modernization.
3. Liaises with clients to hunt new clients, negotiate maintenance contracts for non-Otis recoveries and modernization, ensuring all potential client risks are addressed under the renewal terms.
4. Ensures critical actions on all contracts including “SPL - special contracts” are captured to minimize Otis' contractual risk.
5. Executes sales strategies to recover lost units, modernization and actively pursues clients to ensure unit recovery on favorable terms for Otis.
6. Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs.
7. Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.
8. Serve as primary contact for timely resolution of customer needs surrounding inquiries
9. Develop new customers via cold calling, networking, bids and tenders
10. Develop your own sales strategy to achieve sales targets
11. Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
12. Conduct sales negotiations and close deals
13. Collaborate with fellow team members, including other sales representatives and field colleagues

What you will need to be successful:

1. You have a business or technical degree or have completed training as a technician or technical business administrator, and 5 years of prior work experience
2. You have strong experience in the sale of technical service agreements requiring consultation.
3. You have a strong customer and service orientation, including excellent interpersonal skills
4. You are characterized by a high level of commitment and reliability.
5. You are target focused, with the ability to work at pace in a demanding, complex, corporate organization

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.