Senior Service Engineer - Telecom

Hitachi; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading engineering firm in Abu Dhabi is looking for a Senior Service Engineer to execute SLA Programs for Control and Protection systems. The role requires expertise in telecom technologies and effective project management skills. The ideal candidate will facilitate client training and ensure project completion in accordance with quality standards and safety requirements.

Qualifications

• Proficiency in both spoken & written English language is required.
• Broad knowledge of Hitachi Energy systems and technical environment.
• Knowledge & experience of third-party products and systems.

Responsibilities

• Manage completion of all site activities efficiently, cost-effectively.
• Advise clients on maintenance and upgradation of existing installed base.
• Create work plans and cost estimates for work in an area of responsibility.

Skills

Telecom engineering

Proficient in SDH, PDH technologies

Presentation and training skills

Project management

Coaching skills

Education

Bachelor's or Master's degree in a relevant field

Job description

Location:

Abu Dhabi Abu Dhabi United Arab Emirates

Job ID:

R0100539

Date Posted:

Company Name:

HITACHI ENERGY SYSTEMS LLC

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity

As a responsible Senior Service Engineer you are to carry out the execution of SLA Programs Retrofit Upgradations Extensions and Modifications of Control and Protection systems for assignments classified as medium or high complexity. Manage completion of all site activities efficiently cost-effectively and in accordance with contract specifications quality standards and safety requirements.

How youll make an impact

• Proficient in handling Telecom SDH Multiplexer PDH Multiplexer Wireless Router/Bridges Switches Routers PABX Systems Network Management Products.
• Works as a Telecom engineer in PDH SDH Ethernet MPLS-TP technologies with tendering team to understand end clients specifications/practices related to telecommunication products and propose a technical solution meeting the requirements.
• Advice clients on maintenance and upgradation of existing installed base.
• Give presentations / training on new products / solutions to internal / external customers and conduct POCs.
• Represents the Service Engineering function at project meetings and design review meetings.
• Implements design changes and the production of as built project documentation. Supports continuous improvement of project process and product and system design via provision of lessons learned feedback.
• Supports Project Managers in issuing claims (new scope of work cost impact time impact risk quantifications etc.).
• Creates work plans and cost estimates for work in an area of responsibility and proactively manages this work to deliver the agreed program on time on quality and at targeted cost.
• Performs site activities focused on finalizing customer acceptance certification. Acting as the HE lead for Service Engineering activities on a project. Ensures that HE is presented as a professional organization in all interactions with the customer.
• Manages external organizations providing Service Engineering with equipment systems or services (e.g. issues permit work provides guidance on health and safety requirements and work practices accepts as complete work done).
• Coaches Associate with Service Engineers and use agreed processes and procedures to ensure that all Service Engineering activities comply with the required safety regulations and satisfy contractual requirements.
• Prepare project documentation such as SAT reports Incident reports RCA reports etc.
• Obtain approvals from utilities/customers for Service Engineering activities of Telecom Systems.
• Living Hitachi Energys core values safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelors degree or masters degree in a relevant field is preferred.
• Broad knowledge of HE systems and the technical environment.
• Knowledge & experience of third-party products and systems.
• Proactive coordination and reporting to Service Engineering Team Leader Follow HE HSE safety culture and practices.
• Proficiency in both spoken & written English language is required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Required Experience:

Senior IC