Senior Service Engineer (Stardom-FastTools- ICSS )

Yokogawa Electric Corporation; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

Yokogawa Electric Corporation is seeking a Senior Service Engineer based in Abu Dhabi. This role involves managing customer services, ensuring system performance, and leading technical support operations. The ideal candidate will have a graduate degree in Engineering and over 7 years of experience in control systems within the Oil/Gas sector.

The position includes responsibilities such as emergency support, system troubleshooting, and customer satisfaction enhancement while participating in various project phases.

Qualifications

• 7 to 8+ years of experience in Maintenance/Startup of Control Systems.
• Experience in Oil/Gas and Petrochemicals along with filed instruments.
• Certifications in ESD - TUV / DOFS preferred.

Responsibilities

• Manage and deliver customer services to meet contractual requirements.
• Provide 24 x 7 on-call emergency support as needed.
• Submit weekly reports regarding service management needs.

Skills

Commitment & ownership

Customer handling

Problem solving

Communication skills

Education

Graduate Degree in Engineering – Control Systems/Instrumentation/Electrical/Electronics

Tools

DCS CentumVP

ESD Prosafe systems

Stardom Controllers

FastTools/CI Server

Job description

## Senior Service Engineer (Stardom-FastTools- ICSS )Applylocations: Abu Dhabitime type: Full timeposted on: Posted Todayjob requisition id: R-11764**Not just a job, but a career**Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.**About the Team** Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.**Job Purpose: -**Play a lead role in managing and delivery services as per customer &/or contractual requirements, while living on Yokogawa reputation and to meet Accelerated Growth target.**Key Responsibilities & Accountabilities**Deliver Yokogawa Technical Support Department (TSD) commitments to our customers. Enhance customer satisfaction by ensuring process up-time and system performance as per contractual agreement with the customer, as per assignment. Participate in add-on / expansion service projects during Engineering phase, Factory Acceptance Test (FAT), Site Acceptance Test (SAT) and commissioning phases as required. Need to carry out Preventive and corrective maintenance of the Yokogawa’s portfolio of products, carry out Hardware and software upgrades. Depending on business requirement, role can be on-shore or off-shore, short duration or long duration (e.g. resident site support engineer) and provide overall on-site leadership. 24 x 7 on call emergency support, as per assignment. Directs the activities of other on-site Yokogawa personnel in the resolution of system problems and/or the startup and commissioning efforts. Submits weekly reports to Service management per need, e.g. regarding startup efforts, punch list items, assistance required from management and/or the resolution of system level problems. Provides a high order of troubleshooting and consultation support to field personnel on complex systems problems within his or her field of specialization. Support any and all the Service dept. activities as assigned by Department Management &/or Reporting Manager.**Qualification and Experience**Preferably Graduate Degree in Engineering – in Field of Control Systems / Instrumentation / Electrical / Electronics. Minimum 7 to 8+ years’ experience in the Maintenance/Startup of Control System / Experience in DCS CentumVP /ESD Prosafe systems- particularly in Oil/Gas and Petrochemicals as well as filed instruments. ESD - TUV / DOFS certification. Experience in Stardom/ FastTools/CI Server* Development of RTU STARDOM Logics, DNP3 Protocal, Troubleshooting, Migration, Testing and debugging of logics* Experience in Upgrade of Stardom Controllers, UGS2 -STARDOM Integration* Installation, development of static and dynamic FastTool Scada screens, customized faceplates, tuning window* Interface between Stardom and FastTool SCADA**Required Competencies / skills**High on commitment & ownership of assigned tasks with Pro Active approach, Speed & Quality of work Good customer handling capabilities Should be self-initiator to learn new things and creative in problem solving approach. Very good at with communication (good written and verbal skills) + Good listener too.Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.