Senior Service Engineer - Protection

Hitachi Energy; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

Hitachi Energy seeks a Senior Service Engineer - Protection in Abu Dhabi to manage and execute service works on Control and Protection systems. This role involves technical discussions with customers and offers a chance to contribute to innovative solutions in the Grid Automation field while ensuring safety and integrity.

Qualifications

• Minimum 10 years testing and commissioning experience on protection relays.
• Thorough knowledge of substation control and protection philosophy.
• Proficiency in spoken and written English.

Responsibilities

• Manage and execute service works on Control and Protection systems.
• Deliver high-quality customer service.
• Prepare method statements and risk assessments.

Skills

Electrical Engineering

Substation Control

Protection Systems

Customer Service

Problem Solving

Education

Bachelor’s or Master’s Degree in Electrical Engineering

Job description

The opportunity

You as a Senior Service Engineer - Protection will be part of Hitachi Energy's business based in Abu Dhabi, United Arab Emirates. The role offers an exciting opportunity to work independently in the Grid Automation field with opportunities to lead technical discussions with customers and travel across UAE.

How You’ll Make an Impact

• Manage and execute service works on Control and Protection systems according to work instructions and Hitachi Energy processes.
• Deliver high-quality customer service.
• Prepare method statements, risk assessments, and site activity schedules.
• Supervise cubicle installation, cable laying, and termination works.
• Perform modifications, extensions, and upgrades in HV substation protection systems, including scheme checks, component testing, setting implementations, trip tests, end-to-end tests, SAT, and energization checks.
• Manage customer and witness activities.
• Perform preventative and corrective maintenance works.
• Identify technical problems and analyze them through remote or on-site activities across various areas such as service, installation, commissioning, retrofits, and technical assistance.
• Prepare visit reports, service reports, test reports, RCA reports, etc., as required.
• Collaborate with the engineering team to identify digital solutions and support the expansion of service scope on the installed base.
• Act as the resolution owner for assigned customer cases.
• Apply safety rules, safe practices, and environmental responsibilities, reporting unsafe practices and incidents.
• Uphold Hitachi Energy’s core values of safety and integrity, taking responsibility for your actions and caring for colleagues and the business.

The opportunity

You as a Senior Service Engineer - Protection will be part of Hitachi Energy's business based in Abu Dhabi, United Arab Emirates. The role offers an exciting opportunity to work independently in the Grid Automation field with opportunities to lead technical discussions with customers and travel across UAE.

How You’ll Make an Impact

• Manage and execute service works on Control and Protection systems according to work instructions and Hitachi Energy processes.
• Deliver high-quality customer service.
• Prepare method statements, risk assessments, and site activity schedules.
• Supervise cubicle installation, cable laying, and termination works.
• Perform modifications, extensions, and upgrades in HV substation protection systems, including scheme checks, component testing, setting implementations, trip tests, end-to-end tests, SAT, and energization checks.
• Manage customer and witness activities.
• Perform preventative and corrective maintenance works.
• Identify technical problems and analyze them through remote or on-site activities across various areas such as service, installation, commissioning, retrofits, and technical assistance.
• Prepare visit reports, service reports, test reports, RCA reports, etc., as required.
• Collaborate with the engineering team to identify digital solutions and support the expansion of service scope on the installed base.
• Act as the resolution owner for assigned customer cases.
• Apply safety rules, safe practices, and environmental responsibilities, reporting unsafe practices and incidents.
• Uphold Hitachi Energy’s core values of safety and integrity, taking responsibility for your actions and caring for colleagues and the business.

Your background

• A bachelor’s or master’s degree in electrical engineering is required.
• Thorough knowledge of substation control and protection philosophy, principles, and application concepts.
• Minimum 10 years of testing and commissioning experience on main and backup protection relays, with knowledge of communication protocols.
• SCMS experience is an advantage.
• Proficiency in both spoken and written English is required.

Hitachi Energy is a global technology leader advancing a sustainable energy future. We serve customers across utility, industry, and infrastructure sectors with innovative solutions and services. We pioneer technologies and enable digital transformation to accelerate the energy transition towards a carbon-neutral future.

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