Senior Service Engineer

NEW Alfa International; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

NEW Alfa International in Dubai seeks an experienced Senior Service Engineer – Radiology to lead installation, commissioning, calibration, and maintenance of MRI systems.

You will diagnose and resolve issues via remote and on-site support, manage escalations, ensure safety and quality standards, and maintain service records. A biomedical engineering degree and 8+ years MRI field service experience are required. Siemens/Philips MRI familiarity is preferred.

Qualifications

• Bachelor’s Degree in Biomedical Engineering or a related field.
• 8+ years of relevant experience in MRI field service.
• Strong hands-on experience with MRI installation, commissioning, troubleshooting, calibration, and maintenance.
• Experience with Siemens and/or Philips MRI systems is highly preferred.
• Strong knowledge of remote diagnostics and technical escalation management.
• Excellent communication, customer service, and problem-solving skills.
• Manufacturer certifications in MRI systems will be an added advantage.

Responsibilities

• Installation, commissioning, troubleshooting, calibration, and maintenance of MRI systems.
• Perform preventive and corrective maintenance to maximize uptime.
• Diagnose and resolve technical issues through remote and on-site support.
• Handle escalations and coordinate with related teams for timely resolution.
• Provide technical support and guidance to customers and healthcare facilities.
• Maintain accurate service reports and equipment records.
• Ensure compliance with safety, quality, and manufacturer standards.

Skills

Communication skills

Customer service

Problem solving

Remote diagnostics

Escalation management

Education

Bachelor's degree in Biomedical Engineering

Tools

Siemens MRI systems

Philips MRI systems

MRI systems

Job description

WE ARE HIRING | SENIOR SERVICE ENGINEER RADIOLOGY

Location: Dubai, UAE

We are looking for an experienced Senior Service Engineer – Radiology to join a leading healthcare technology organization in Dubai.

Key Responsibilities

• Installation, commissioning, troubleshooting, calibration, and maintenance of MRI systems.
• Perform preventive and corrective maintenance to ensure maximum equipment uptime.
• Diagnose and resolve technical issues through remote and on-site support.
• Handle technical escalations and coordinate with relevant teams for timely resolution.
• Provide technical support and guidance to customers and healthcare facilities.
• Maintain accurate service reports, documentation, and equipment records.
• Ensure compliance with safety, quality, and manufacturer service standards.

Requirements

• Bachelor’s Degree in Biomedical Engineering or a related field.
• 8+ years of relevant experience in MRI field service.
• Strong hands-on experience with MRI installation, commissioning, troubleshooting, calibration, and maintenance.
• Experience with Siemens and/or Philips MRI systems is highly preferred.
• Strong knowledge of remote diagnostics and technical escalation management.
• Excellent communication, customer service, and problem-solving skills.
• Manufacturer certifications in MRI systems will be an added advantage.