Senior Service Delivery Manager – Application Support | Dubai

Linking Humans; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A high-growth technology firm in Dubai is seeking an experienced Senior Service Delivery Manager to lead enterprise-level application support services. In this hands-on role, you will be responsible for service governance, client satisfaction, and drive continual service improvement. Ideal candidates will have solid experience in managing application support delivery, strong leadership skills, and effective communication abilities. This position offers competitive salary and benefits in the UAE market.

Benefits

Competitive salary

Benefits aligned to UAE market

Excellent career growth prospects

Qualifications

• Solid experience in managing application support delivery.
• Proven track record in leading performance and process improvements.
• Strong communication skills in a client-facing role.

Responsibilities

• Oversee daily operations of application support.
• Manage SLAs, service reporting, and escalation handling.
• Drive incident and change management processes.

Skills

Client engagement

Service excellence

Leadership

Communication skills

ITIL knowledge

Job description

We’re partnering with a high-growth technology firm in Dubai to appoint an experienced Senior Service Delivery Manager to lead enterprise-level application support and delivery services.

This is a hands-on leadership role requiring strong client engagement, service excellence, and the ability to work cross-functionally with technical teams to deliver outstanding outcomes.

The Role

You’ll take ownership of delivering managed application support services across multiple enterprise clients. Acting as the bridge between customers and technical teams, you’ll be responsible for service governance, client satisfaction, and continual service improvement. This includes :

• Overseeing daily operations of application support across client environments
• Managing SLAs, service reporting, and escalation handling
• Leading service reviews and performance optimisation initiatives
• Driving incident, problem, and change management processes
• Acting as a trusted advisor to clients, identifying areas to enhance value
• Collaborating with cross-functional delivery teams to ensure seamless service

What You’ll Bring

• Solid experience in managing the delivery of application support or managed services
• Proven ability to lead service performance, SLAs, KPIs, and process improvements
• Strong communication skills with a confident client-facing approach
• Sound knowledge of ITIL processes and best practices
• Ability to manage multiple stakeholders and competing priorities
• A leadership style that motivates, guides, and brings out the best in teams
• Arabic language skills are a bonus, but not essential

Why Apply?

• Be part of a growing regional tech business with an international footprint
• Lead business-critical client services in a fast-paced, agile environment
• Competitive salary and benefits aligned to UAE market
• Excellent long-term development and career growth prospects

This is a key strategic hire, and we're speaking to candidates now. If you’re ready to take the next step in your service delivery leadership career, we want to hear from you.