Senior Service Delivery Manager â Application Support | Dubai

Linkinghumans; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A high-growth technology firm in Dubai is seeking an experienced Senior Service Delivery Manager to lead enterprise-level application support and delivery services. The role involves managing application support across multiple clients, overseeing SLAs, and driving performance improvements. The ideal candidate has strong client engagement skills, proven leadership abilities, and knowledge of ITIL processes. Competitive salary and career growth opportunities are included in this dynamic environment.

Benefits

Competitive salary

Career growth prospects

Qualifications

• Proven experience in managing application support delivery.
• Ability to enhance value for clients as a trusted advisor.
• Experience in leading service performance and process improvements.

Responsibilities

• Oversee daily operations of application support.
• Manage SLAs and service reporting.
• Lead service reviews and performance optimization.

Skills

Client engagement

Leadership

Service governance

Communication skills

ITIL processes knowledge

Stakeholder management

Job description

Job Description

Were partnering with a high-growth technology firm in Dubai to appoint an experienced Senior Service Delivery Manager to lead enterprise-level application support and delivery services.

This is a hands-on leadership role requiring strong client engagement service excellence and the ability to work cross-functionally with technical teams to deliver outstanding outcomes.

The Role

Youll take ownership of delivering managed application support services across multiple enterprise clients. Acting as the bridge between customers and technical teams youll be responsible for service governance client satisfaction and continual service improvement. This includes:

• Overseeing daily operations of application support across client environments

• Managing SLAs service reporting and escalation handling

• Leading service reviews and performance optimisation initiatives

• Driving incident problem and change management processes

• Acting as a trusted advisor to clients identifying areas to enhance value

• Collaborating with cross-functional delivery teams to ensure seamless service

What Youll Bring

• Solid experience in managing the delivery of application support or managed services

• Proven ability to lead service performance SLAs KPIs and process improvements

• Strong communication skills with a confident client-facing approach

• Sound knowledge of ITIL processes and best practices

• Ability to manage multiple stakeholders and competing priorities

• A leadership style that motivates guides and brings out the best in teams

• Arabic language skills are a bonus but not essential

Why Apply

• Be part of a growing regional tech business with an international footprint

• Lead business-critical client services in a fast-paced agile environment

• Competitive salary and benefits aligned to UAE market

• Excellent long-term development and career growth prospects

This is a key strategic hire and were speaking to candidates now. If youre ready to take the next step in your service delivery leadership career we want to hear from you.

Required Experience:

Manager