Senior Service Delivery Manager â Application Support | Dubai

Linking Humans; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A high-growth technology firm in Dubai seeks an experienced Senior Service Delivery Manager to lead enterprise-level application support and delivery services. This hands-on leadership role involves managing operations, SLAs, and service improvement while ensuring client satisfaction. The ideal candidate will have a solid background in managing application support delivery and strong communication skills. Arabic is a bonus. Competitive salary and long-term growth prospects await.

Benefits

Competitive salary

Long-term development opportunities

Qualifications

• Solid experience in managing the delivery of application support or managed services.
• Proven ability to lead service performance, SLAs, KPIs, and process improvements.
• Strong communication skills with a confident client-facing approach.

Responsibilities

• Oversee daily operations of application support across client environments.
• Manage SLAs, service reporting, and escalation handling.
• Drive incident, problem, and change management processes.

Skills

Client engagement

Service excellence

Cross-functional collaboration

ITIL processes

Stakeholder management

Leadership

Job description

• Type: Permanent

Were partnering with a high-growth technology firm in Dubai to appoint an experienced Senior Service Delivery Manager to lead enterprise-level application support and delivery services.

This is a hands-on leadership role requiring strong client engagement, service excellence, and the ability to work cross-functionally with technical teams to deliver outstanding outcomes.

The Role

Youll take ownership of delivering managed application support services across multiple enterprise clients.

Acting as the bridge between customers and technical teams, youll be responsible for service governance, client satisfaction, and continual service improvement.

This includes:

- Overseeing daily operations of application support across client environments

- Managing SLAs, service reporting, and escalation handling

- Leading service reviews and performance optimisation initiatives

- Driving incident, problem, and change management processes

- Acting as a trusted advisor to clients, identifying areas to enhance value

- Collaborating with cross-functional delivery teams to ensure seamless service

What Youll Bring

- Solid experience in managing the delivery of application support or managed services

- Proven ability to lead service performance, SLAs, KPIs, and process improvements

- Strong communication skills with a confident client-facing approach

- Sound knowledge of ITIL processes and best practices

- Ability to manage multiple stakeholders and competing priorities

- A leadership style that motivates, guides, and brings out the best in teams

- Arabic language skills are a bonus, but not essential

Why Apply?

- Be part of a growing regional tech business with an international footprint

- Lead business-critical client services in a fast-paced, agile environment

- Competitive salary and benefits aligned to UAE market

- Excellent long-term development and career growth prospects

This is a key strategic hire, and we're speaking to candidates now.

If youre ready to take the next step in your service delivery leadership career, we want to hear from you.

• Start: 26/07/2025