Senior Service Delivery Manager

cander; Abu Dhabi Emirate; On-site; AED 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a Senior Service Delivery Manager to lead enterprise-level IT service delivery in the vibrant Abu Dhabi Emirate. This role demands a technical background with hands-on experience in system or network operations, along with strong leadership skills to manage a team of support engineers. You will be the primary contact for clients, ensuring exceptional service and satisfaction while contributing to continuous improvement initiatives. If you're ready to transform the service delivery landscape and make a significant impact in the fintech and IT sectors, this opportunity is perfect for you.

Qualifications

• 10+ years total experience, including 5+ years in service delivery leadership.
• Strong client-facing and team-building experience.

Responsibilities

• Lead a team of support engineers delivering enterprise Cyber Managed Services.
• Act as the primary point of contact for clients, ensuring service excellence.

Skills

Service Delivery Leadership

Client Management

ITIL Certification

Agile / SCRUM

Cloud Service Management

Technical Experience (System/Network)

Communication Skills

Problem-Solving Skills

Strategic Thinking

Job description

Senior Service Delivery Manager - Abu Dhabi Emirate, United Arab Emirates

Leading the way in fintech, information technology, cybersecurity, and digital recruitment.

About the Role

We’re seeking a Service Delivery Manager with a technical background (2–3 years hands-on experience with tools on the System or Network side) to lead enterprise-level IT service delivery and client operations.

Type:

Contract

Responsibilities:

1. Lead a team of support engineers delivering enterprise Cyber Managed Services.
2. Act as the primary point of contact for clients, ensuring service excellence and satisfaction.
3. Manage infrastructure operations, change requests, and monitor service performance.
4. Build strong client relationships and contribute to ongoing improvement initiatives.

Qualifications:

• 10+ years total experience, including 5+ years in service delivery leadership.
• Strong client-facing and team-building experience.
• ITIL, Agile / SCRUM, and cloud / service management certifications preferred.
• Excellent communication, problem-solving, and strategic thinking skills.
• Must have 2–3 years of hands-on technical experience (System / Network side).

Additional Information

Ready to lead, transform, and make a real impact? Let’s talk.

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Information Technology

Industries: Staffing and Recruiting