Senior Service Crew

Apparel Group; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team. This role focuses on delivering exceptional customer service and ensuring operational excellence. You will be responsible for creating a welcoming environment for guests, maintaining high standards of cleanliness, and efficiently managing transactions. If you are passionate about providing top-notch service and enjoy working in a dynamic environment, this opportunity is perfect for you. Join a team that values your contributions and offers a supportive atmosphere for growth and success.

Qualifications

• Strong customer service skills with a friendly attitude.
• Ability to follow operational standards and guidelines.

Responsibilities

• Deliver outstanding guest service through a friendly attitude.
• Maintain cleanliness and organization in the store.
• Handle payments accurately and efficiently.

Skills

Customer Service

Sales Generation

Attention to Detail

Teamwork

Job description

Job Description

POSITION OBJECTIVE

The position is responsible for generating sales and delivering customer service at its best. Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.

Key Responsibilities

Hospitality and Guest Service:

1. Provides important visual cues for guests that make a positive first impression, e.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
2. Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and accurate.
3. Delivers consistent and outstanding guest service through a friendly attitude, attentive behavior, and strong product knowledge.
4. Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
5. Uses proper procedures to ensure the accuracy of every order for every guest.
6. Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
7. Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
8. Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
9. Listens carefully to guests and apologizes for the experience in the case of a complaint.

Store Operations:

1. Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
2. Prepares all products as required, following the order monitor to ensure the accuracy of every order.
3. Communicates showcase and product needs to ensure proper product availability for guests.
4. Regularly takes temperatures of the required products and records in the Time & Temperature Log.

Policies and Procedures:

1. Participates in and attends all store meetings and other related functions.
2. Follows all restaurant policies, procedures, and standards.
3. Maintains the front counter by keeping it clean, organized, stocked, and ready for rush periods in the restaurant.
4. Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.

Cashiering:

1. Receives payment by cash, credit cards, vouchers, or automatic debits.
2. Issues receipts, refunds, or change to the customers correctly.
3. Counts money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
4. Maintains clean and orderly checkout areas.

Health & Safety:

1. Works in compliance with occupational health and safety legislation.
2. Knows, understands, and follows safe work practices and procedures.
3. Uses or wears personal protective equipment or clothing as required.
4. Reports all injuries/illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.
5. Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.