Senior Service Center Manager

MHWirth FZE; Dubai; Presencial; AED 220.000 - 380.000; Jornada completa

Descripción de la vacante

MHWirth FZE in Dubai/N dukes region seeks an experienced Operations Leader to ensure safe, reliable, profitable delivery of drilling lifecycle services. You will lead two workshops across Dubai and Abu Dhabi, drive capacity, and maintain customer commitments while upholding HSSE standards.

You will plan resources, oversee field service and subcontractors, and work with Engineering, Quality and Sourcing to optimize margins and performance.

Formación

• Strong operational delivery, cost and business planning.
• Ability to manage two workshops as one operation with HSSE controls.
• Proficient SAP cost, revenue tracking and billing; strong financial judgment.

Responsabilidades

• Manage two workshops as a single operation with shared processes, quality and HSSE controls.
• Plan resources, competence, tooling and maintenance for each site’s equipment.
• Oversee end-to-end execution: planning, delivery, testing, acceptance and closeout.

Conocimientos

Leadership

Project management

Drilling equipment knowledge

Decision making under pressure

Educación

Bachelor's degree in Engineering

Herramientas

SAP

Descripción del empleo

Summary Lead safe reliable and profitable delivery of drilling lifecycle services workshops repairs in Dubai and Abu Dhabi overhauls modifications field service operations and after-sales support owning operational performance quality and customer commitments Provide visible technically credible leadership especially at peak workloads and critical customer situations turning the regional plan into clear priorities resourcing and measurable results under the direction of the DLS Director MENA

Job Responsibilities

strong Operational delivery cost and business planning strong Manage both workshops as one operation applying the same processes quality standards and HSSE controls at each site while planning resources competence tooling and maintenance for each site s equipment Manage the full execution cycle from planning delivery testing customer acceptance and closeout confirming scope resources materials and risks before committing dates Maintain an integrated workload and capacity plan across both locations assigning workshop field service and subcontractor resources by competence to meet commitments and maximize utilization Lead daily execution and backlog reviews anticipate bottlenecks and implement recovery plans with clear owners and dates Apply sound technical judgment to complex issues engage Engineering Quality and product specialists as needed and ensure work follows approved procedures specifications and customer requirements Drive sustainable utilization and cost targets by cutting avoidable overtime idle time rework and expediting while protecting quality and safe workloads Work with Sourcing Supply Chain Engineering and Quality to qualify capable vendors and subcontractors that improve margin Prepare business cases for capacity equipment and process improvements and deliver the benefits of approved initiatives strong People leadership and performance strong Define clear performance expectations for own team in both locations set clear goals conduct regular performance reviews and address underperformance or conduct issues promptly in line with HR policy Stay visible and decisive under pressure directing teams through peak demand and resolving competing priorities without compromising safety or quality Develop talent through mentoring competency assessments training and succession planning propose hiring or resource changes per approved process strong Financial performance and SAP control strong Deliver approved profit and margin targets explaining variances and acting early on cost overruns scope leakage and margin erosion Ensure accurate SAP cost and revenue postings and timely invoicing with Finance minimizing unbilled and aged work in progress Provide reliable reporting and forecasts escalation material risks with quantified impact and proposed actions strong Customer engagement strong Act as the main operational contact for customers on service delivery and technical issues Conduct planned customer visits with Sales and close agreed actions on time Support Sales with technical capacity and cost input to proposals strong Quality and warranty management strong Release equipment only after required inspections testing certification and approvals with complete traceable documentation minimize rework and repeat defects Resolve warranty cases within agreed timelines through root cause analysis and corrective action agreeing remedies with authorized functions and preventing recurrence strong HSSE and compliance strong Lead HSSE performance enforcing risk assessments safe systems of work and applicable regulations with HSSE and Quality Ensure incidents near misses and nonconformities are investigated and close HSSE and audit actions on time

Education

Bachelor's degree from an accredited university or college in Engineering Discipline or relevant discipline (or a high school diploma / GED with at least 15 years of relevant experience)

Experience

Minimum 10 years of relevant professional level experience. Minimum 5 years of management experience and leading organizations

Skills and Abilities

Strong technical knowledge of drilling equipment maintenance, inspection, repair, overhaul and testing; able to challenge recommendations and recognize when specialist input is needed. Credible leader who makes timely decisions, delegates effectively, directs/ mentors teams and stays composed under pressure. Practical SAP proficiency in service and project orders, cost and revenue tracking, work in progress and billing; able to resolve data and performance discrepancies. Strong commercial judgment in job costing, margin analysis and forecasting, with sound knowledge of global contract administration, contract scope, warranty obligations and change control, operating within delegated authority. Excellent verbal communicator, able to persuade leaders to act and negotiate with customers, vendors and partners. Proactive and accountable; anticipates demand and delivery risks, challenges inefficient practices, develops evidence-based solutions and brings multiple tasks to conclusion. Works effectively across departments and is willing to travel for customer and operational needs.