Senior Security Lead - F5 WAF and Firewall

Intertec Softwares; Dubai; On-site; AED 257,000 - 368,000; Full time

Job summary

A leading software company in Dubai seeks a Senior IC to oversee large projects, manage technical teams, and ensure compliance with security standards. Ideal candidates should possess strong customer handling skills, relevant technical expertise, and a proven track record in delivering projects successfully. This role offers opportunities for growth and requires active engagement with both team members and clients.

Qualifications

• Strong written and verbal communication skills.
• Experience in project management and customer handling.
• Ability to multitask and prioritize effectively.

Responsibilities

• Manage and deliver large projects within budget and schedule.
• Engage with practice teams and lead technical solutions.
• Provide mentoring and training for team members.

Skills

Customer handling

Communication

Analytical skills

Risk assessment

Technical SME

Tools

Forcepoint - Web Security Gateway

F5 WAF - OnPrem, Azure WAF & CWAF

Firewalls (Checkpoint, Cloud, Maestro)

ISO 27001 compliance

Job description

• RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
• Scope and Costing structure for Large Projects / VIC Customers.
• Review and approve HLDs and LLDs migration plans.
• Engage with Practice team during solution phase for large deals.
• Lead quarterly SBRs and QBRs with Cos.
• Identify areas for automation.
• Create business opportunities on active engagements (Tech Refresh, Migrations, EOL/EOS).
• Empower engineers and drive growth development plans.
• Track, report, and govern KPIs of all service delivery.
• Manage internal & external training programs.
• Mentor L3s for L4 support.
• Provide assistance and guidance to team in office and on field.
• Serve as technical SME leading the technical team for listed technologies in the competency table.
• Handle large projects for oneself and the team.
• Deliver projects within schedule and budget.
• Troubleshoot critical customer incidents and breakdowns, ensuring resolution within agreed SLAs.
• Assist and plan execution of health check services and closure for AMC customers.
• Conduct training sessions for teams & customers.
• Adhere to process policies & procedures for self and team.
• Maintain and acquire relevant certifications as per business requirements.
• Coordinate with SMEs/vendors for critical cases and major implementation issues.
• Willing to work on-field at customer premises for projects & support functions as needed.
• Provide a consultative approach in delivering projects & support, leading to additional opportunities.
• Create and review manuals, project & support documents for self and team.
• Lead by example, establishing respect from team members and external vendors from both technical and management perspectives.
• Inspire confidence in users.
• Prioritize multiple objectives and requests effectively.
• Work independently and as part of a team.
• Maintain excellent cross-department communication and build stakeholder relationships.

• TECHNICAL SKILLS / COMPETENCIES:

• Forcepoint - Web Security Gateway
• Forcepoint - DLP
• F5 WAF - (OnPrem, Azure WAF & CWAF)
• Firewalls (Checkpoint OnPrem, Cloud, & Maestro Forcepoint Cisco)
• Other security risk and compliance skills
• ISO 27001 - Operational and compliance tasks as per SOA and ISMS scope
• Perform risk assessments and follow-up on treatment for all verticals/domains
• ISO 27001 metrics data collection and follow-up

• SOFT SKILLS:

• Strong written and verbal communication and analytical skills
• Ability to multitask and prioritize multiple objectives and requests
• High perseverance
• Excellent customer handling skills
• Can-do attitude
• Open to learning new technologies

Required Experience: Senior IC