Senior Sales Manager

Mandarin Oriental; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Mandarin Oriental Downtown, Dubai seeks a Senior Sales Manager to lead sales strategy and client servicing to achieve targets. The role requires a qualified individual with proven sales experience in the luxury hospitality sector, strong interpersonal skills, and a commitment to excellence in customer service.

Qualifications

• At least 2 years of proven sales and banqueting experience in a 5-star hotel.
• Strong computer proficiency across various applications.
• Experience in GCC and participation in trade shows is an advantage.

Responsibilities

• Manage and develop a diverse client portfolio across various sectors.
• Execute sales strategies and negotiate deals to optimize revenue.
• Deliver exceptional customer service and foster client loyalty.

Skills

Interpersonal skills

Communication skills

Customer service

Planning and organizing

Time management

Education

Degree or diploma in Hospitality, Hotel, or Business Management

Tools

CRM software

Job description

Mandarin Oriental Downtown, Dubai is looking for a Senior Sales Manager to join our Commercial team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Commercial Strategy team in Dubai, the Senior Sales Manager will be responsible to drive full sales portfolio coverage and client servicing to exceed targets through strategic account management, relationship-building, and effective execution of sales plans. The Senior Sales Manager reports to the Associate Director of Sales.

As a Senior Sales Manager, you will be responsible for the following duties:

• Manages and develops a diverse client portfolio including corporate, government, MICE, leisure, and business travel agent accounts, ensuring alignment with business mix strategy and RFP success.
• Monitors market trends and competition, providing regular reports with actionable insights and proposing strategies to drive revenue and mitigate risks.
• Executes sales strategies and negotiates deals within set parameters for various segments including transient, long-stay, and group business, while maximizing upselling opportunities.
• Maintains accurate account management through timely reporting, CRM upkeep, and performance tracking, contributing to meetings with market and customer intelligence.
• Delivers exceptional customer service by understanding client needs, handling complaints, fostering loyalty, and promoting cross-selling across the brand portfolio.
• Supports team development and collaboration by leading by example, participating in training, conducting site visits, joining client entertainment, and coordinating joint sales efforts.
  
  

Mandarin Oriental Downtown, Dubai is looking for a Senior Sales Manager to join our Commercial team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Commercial Strategy team in Dubai, the Senior Sales Manager will be responsible to drive full sales portfolio coverage and client servicing to exceed targets through strategic account management, relationship-building, and effective execution of sales plans. The Senior Sales Manager reports to the Associate Director of Sales.

As a Senior Sales Manager, you will be responsible for the following duties:

• Manages and develops a diverse client portfolio including corporate, government, MICE, leisure, and business travel agent accounts, ensuring alignment with business mix strategy and RFP success.
• Monitors market trends and competition, providing regular reports with actionable insights and proposing strategies to drive revenue and mitigate risks.
• Executes sales strategies and negotiates deals within set parameters for various segments including transient, long-stay, and group business, while maximizing upselling opportunities.
• Maintains accurate account management through timely reporting, CRM upkeep, and performance tracking, contributing to meetings with market and customer intelligence.
• Delivers exceptional customer service by understanding client needs, handling complaints, fostering loyalty, and promoting cross-selling across the brand portfolio.
• Supports team development and collaboration by leading by example, participating in training, conducting site visits, joining client entertainment, and coordinating joint sales efforts.
  
  

As a Senior Sales Manager, We Expect From You

• Holds senior school qualifications and a degree or diploma in Hospitality, Hotel, or Business Management.
• Brings at least 2 years of proven sales and banqueting experience in a 5-star hotel, with GCC experience and trade show participation as added advantages.
• Demonstrates strong computer proficiency across various applications.
• Possesses a mature, outgoing personality with excellent interpersonal and communication skills for engaging with both clients and colleagues.
• Excels under pressure, shows initiative, and is skilled in planning, organizing, and time management.
• Committed to delivering high customer service standards, with the ability to solve problems and adapt to diverse work situations.
  

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