Senior Sales Manager

Mandarin Oriental Hotel Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Join a prestigious hotel group as a Senior Sales Manager covering a diverse portfolio and driving strategic sales efforts in the heart of Dubai. This role involves managing key client relationships, analyzing market trends, and executing sales strategies to exceed revenue targets. Ideal candidates will bring proven experience in luxury hospitality and possess excellent interpersonal and communication skills.

Qualifications

• 2+ years of sales and banqueting experience in a 5-star hotel.
• GCC experience, trade show participation considered a plus.
• Strong computer proficiency across various applications.

Responsibilities

• Manage a diverse client portfolio, ensuring alignment with business strategies.
• Monitor market trends and provide actionable insights.
• Execute sales strategies and negotiate deals to maximize revenue.

Skills

Interpersonal Skills

Sales Strategy Execution

Client Management

Market Analysis

Communication

Education

Degree or diploma in Hospitality, Hotel, or Business Management

Senior school qualifications

Tools

CRM software

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Commercial Strategy team in Dubai, the Senior Sales Manager will be responsible to drive full sales portfolio coverage and client servicing to exceed targets through strategic account management, relationship-building, and effective execution of sales plans. The Senior Sales Manager reports to the Associate Director of Sales.

As a Senior Sales Manager, you will be responsible for the following duties:

• Manages and develops a diverse client portfolio including corporate, government, MICE, leisure, and business travel agent accounts, ensuring alignment with business mix strategy and RFP success.
• Monitors market trends and competition, providing regular reports with actionable insights and proposing strategies to drive revenue and mitigate risks.
• Executes sales strategies and negotiates deals within set parameters for various segments including transient, long-stay, and group business, while maximizing upselling opportunities.
• Maintains accurate account management through timely reporting, CRM upkeep, and performance tracking, contributing to meetings with market and customer intelligence.
• Delivers exceptional customer service by understanding client needs, handling complaints, fostering loyalty, and promoting cross-selling across the brand portfolio.
• Supports team development and collaboration by leading by example, participating in training, conducting site visits, joining client entertainment, and coordinating joint sales efforts.

As a Senior Sales Manager, we expect from you:

• Holds senior school qualifications and a degree or diploma in Hospitality, Hotel, or Business Management.
• Brings at least 2 years of proven sales and banqueting experience in a 5-star hotel, with GCC experience and trade show participation as added advantages.
• Demonstrates strong computer proficiency across various applications.
• Possesses a mature, outgoing personality with excellent interpersonal and communication skills for engaging with both clients and colleagues.
• Excels under pressure, shows initiative, and is skilled in planning, organizing, and time management.
• Committed to delivering high customer service standards, with the ability to solve problems and adapt to diverse work situations.

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