Senior Sales Coordinator

Bachelor of Business Administration(Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

The Senior Sales Coordinator position is essentially an extending arm of sales who connects both customers and internal and external stakeholders and operators. The main responsibility is to ensure every booking is handled with utmost care, efficiency, and with a sense of urgency in a timely manner. Additionally, ensure that emails are answered promptly and proactively contact customers for business follow-up, bridging gaps when sales and customers are unable to reach each other. Coordination with internal operators such as Operations, Pricing, Accounts department, etc., as well as external vendors such as transporters, carriers, and other service providers, is vital. This role also has the responsibility to prepare and quote to the customers for all product types under the guidance of the respective sales desk.

CSS Product Portfolio to be offered to Customers:

• Ocean Freighting - Export, Import, and X-Trade Sales (both FCL & LCL)
• Air Freighting - Export, Import, and X-Trade Sales
• Warehousing & Distribution
• Customs Clearance & Transportation - Both Export and Import for Ocean and Air shipments
• Break Bulk / ODC shipments

Sales Coordinator Related Job Activities:

• Act as a pivotal and connecting role between Sales, Customers, Internal operators & External vendors.
• Monitor Quote vis-a-vis Booking and proactively seek for cargo by way of customer follow-up.
• Coordination and rate filing through Pricing desk.
• Overseas communication with Agents as and when required.
• Inquiry handling, putting all the initial details in the systems.
• Develop and sustain relationships with potential and existing clients by coordinating and providing effective administrative support.
• Handle CSS Next (Operating System) - Update all relevant details of Customer and Shipment.
• Prepare (costing) and submit quotes.
• Actively support company sales team, coordinating sales details, pre-sale material, and after-sale deliveries.
• Participate in the execution of sales strategies, internal meetings, etc., as requested.
• Responsible for timely, accurate quotations and invoices to customers, processing inquiries through email, phone, etc.
• Complete each and every procedure of Insurance before and after delivery (if required).
• Keep customers informed of the status of shipment by written communication.
• Follow and arrange to collect receivables from customers under the guidance of respective sales.
• Ensure external vendors' invoices are maintained, processed, and submitted to Accounts on time, and ensure that payments are disbursed to the vendors as per credit terms without any delay in coordination with internal accounts.
• Maintain records of the Job correspondence in the file.

We are looking for:

• Minimum 4-5 years of similar experience in the Freight Forwarding industry in UAE.
• Preferably, the applicant should have a good understanding of the UAE export/import market, shipping industry, and logistics processes.
• Applicants must currently be available in UAE.
• Good communication skills in English, with proficiency in professional email writing.

Company Industry: Shipping

Department / Functional Area: Business Development