Senior Relationship Officer - Business Loans

Rakbank; United Arab Emirates; On-site; AED 40,000 - 80,000; Full time

Job summary

Join a forward-thinking bank that values innovation and teamwork. This role involves collaborating with Relationship Managers to enhance customer service and sales. You will be responsible for maintaining high standards of documentation accuracy, ensuring compliance with operational procedures, and identifying cross-sell opportunities. With a commitment to a diverse workforce and career growth, this position offers a dynamic environment where your contributions will directly impact the community. If you are sales-oriented with excellent communication skills, this is the opportunity for you.

Benefits

Performance-linked compensation

Career development opportunities

Inclusive culture

Work with industry experts

Qualifications

• Minimum 2 years of experience in Sales in the UAE market.
• Good knowledge of RAKBANK retail products.

Responsibilities

• Collaborate with Relationship Managers to support business goals.
• Ensure compliance with Service Level Agreements and turnaround times.

Skills

Sales Orientation

Communication Skills

Interpersonal Skills

Knowledge of Banking Products

Education

Bachelor's Degree

Job description

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

Join us in co-creating the future of RAKBANK!

Job Description

What You Will Be Doing

• Collaborate effectively with Relationship Managers by providing timely and insightful feedback to support business goals.
• Conduct sales with utmost integrity and professionalism, maintaining transparency in every interaction.
• Act promptly on customer requests, ensuring resolution within defined turnaround times (TATs).
• Submit error-free applications with precision and maintain 100% accuracy in documentation.
• Coordinate seamlessly with internal teams to facilitate smooth and efficient processing of applications.
• Adhere strictly to HR policies, organizational guidelines, and the professional Code of Conduct.
• Ensure compliance with Service Level Agreements (SLAs) and TATs as outlined in operational procedures.
• Strategically minimize individual claw backs, ensuring they remain within the organization's mandated targets for the financial year.

What You Should Have

• Knowledge of banking and insurance products RAK Bank and Competitive products of other banks.
• Sales /Service oriented person.
• Excellent communication, convincing and inter-personal skills.
• Identify any cross-sell opportunities in other business divisions of the bank through which Bancassurance products can be sold.
• Manage and oversee Point of Sales loans and Business loans.
• Collaborate with agencies such as Network International.
  
  

Qualifications

• Bachelor's degree or equivalent qualification.
• Minimum 2 years of experience in a Sales in UAE market will be an added advantage.
• Good knowledge of banking/RAKBANK retail products.
• A valid Driver's License is required; however, candidates without one may still be considered.
  
  

Additional Information

• Pay for performance culture (Competitive and performance-linked compensation)
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole self to the organization and perform to your best.