Senior Relationship officer - ADIB@Work (Outsource)

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 100,000 - 150,000; Full time

Job summary

A leading bank in the UAE is seeking a Senior Relationship Officer to cultivate relationships within targeted sectors and cross-sell a range of banking products. The role demands strong sales skills and knowledge of retail banking service standards, with the aim to achieve assigned targets and build enduring partnerships.

Qualifications

• Experience in multi-products sales, payroll, or employee banking.
• Good knowledge of retail banking service standards and sales skills.
• Driving license required.

Responsibilities

• Source payroll accounts from targeted sectors and achieve monthly targets.
• Cross-sell Covered Cards and Personal Finance products.
• Maintain strong relationships with HR, Finance, and Admin departments.

Skills

Sales skills

Computer skills

Retail banking service standards

Awareness of local/regional market

Job description

Senior Relationship Officer - ADIB@Work (Outsource) Job Description

Role : Senior Relationship Officer

Role Purpose :

Develop strong relationships with key contacts in targeted sectors/segments to source payroll salaried accounts and cross-sell asset products (Covered Cards and Personal Finances) aligned with ADIB policies and procedures.

Key Accountabilities of the role :

1. Source payroll accounts from targeted sectors/segments and achieve or exceed the assigned monthly targets.
2. Cross-sell and source Covered Cards products from targeted sectors/segments and achieve or exceed the assigned targets.
3. Cross-sell and source Personal Finance products from targeted sectors/segments and achieve or exceed the assigned targets.
4. Develop and maintain strong relationships with HR, Finance, and Admin departments within targeted government entities, multinationals, large and medium corporates, including new establishments and Free Zones.
5. Conduct marketing, kiosk, and onboarding sessions within targeted employers to promote ADIB products and services.
6. Participate in and complete activities assigned by management.
7. Maintain full awareness of product policies and procedures and ensure swift implementation.
8. Visit potential employers/clients to finalize business deals within the targeted turnaround time, following ADIB policies and procedures.
9. Ensure full knowledge of assigned products and adhere to processes.
10. Provide timely and prompt service to customers.
11. Adhere to office timings, confidentiality norms, and maintain data confidentiality.
12. Prepare and review Standard Credit Applications, ensuring all information is accurate and documents are authentic before submission.
13. Follow the approval process and escalate delays to superiors if necessary.
14. Process product applications, prepare files as per checklists, and share with coordinators within 24 hours of signing formalities.
15. Ensure the quality of applications submitted and rectify errors or omissions.
16. Check file activation status and notify management of any delays.
17. Maintain good rapport within ADIB departments to ensure smooth business flow.
18. Initiate cross-selling of other banking products on a best-efforts basis.
19. Escalate customer complaints to management if any.

Specialist Skills / Technical Knowledge Required :

• Experience in multi-products sales, payroll, or employee banking.
• Good knowledge of retail banking service standards, sales skills, and computer skills.
• General awareness of competitors in the local/regional market.
• Driving license.

Job ID 300002248039038

Location: Abu Dhabi, United Arab Emirates