Senior - Relationship Managers

Nirvana travel & Tourism L.L.C; Abu Dhabi; On-site; AED 300,000 - 600,000; Full time

Job summary

Nirvana travel & Tourism L.L.C. seeks a dependable relationship owner to manage a portfolio of UHNW members, delivering discreet, proactive service end-to-end.

You will coordinate internal and external partners and tailor options to each client’s premium needs. You will act as the primary day-to-day contact, capture client preferences in the CRM, maintain confidentiality, and escalate complex requests to ensure flawless execution with privacy and professionalism across luxury travel and

Qualifications

• Bachelor degree in Business, Finance, Hospitality, or related field.
• 5–8 years experience in premium client service / wealth management / private banking.
• Experience with luxury clientele and high-end concierge services.
• Familiarity with Dubai/GCC etiquette and premium lifestyle ecosystem.

Responsibilities

• Act as primary day-to-day contact for assigned UHNW members and their assistants.
• Receive requests and respond to inquiries, deliver requested services.
• Develop understanding of client preferences, service history, important dates, travel patterns, communication preferences and authorised-contact arrangements.
• Coordinate with service providers, operations, concierge providers, merchants and product teams to obtain accurate, timely outcomes.
• Record accurate interaction notes, commitments, case status and client preferences in the CRM.
• Maintain confidentiality and follow authentication, data privacy and escalation processes.

Skills

Premium client service

Wealth management client service

Luxury hospitality

VIP concierge

Executive support

Education

Bachelor Degree in Business/Finance/Hospitality Management

Tools

CRM

Job description

Role

Serve as a dependable proactive and discreet relationship owner for a portfolio of the UHNW members. The specialist resolves complex servicing needs end-to-end, coordinates internal and external partners and ensures every interaction reflects the programme s premium promise. Assist to deliver the requirements of the client in the best possible manner. Provide clients with a variety of options tailored to their needs.

Responsibilities

Act as the primary day-to-day contact for assigned UHNW members and, where appropriate, their authorised assistants, family-office representatives or advisers. Receive requests from assigned UHNW members and do the necessary to respond to their inquiries, deliver requested services etc. Develop an understanding of client preferences, service history, important dates, travel patterns, communication preferences and authorised-contact arrangements, recording only appropriate, necessary information as per the division s policies and procedures. Respond rapidly and professionally through approved channels, take ownership until the case is resolved or formally handed over. Resolve or coordinate high-priority requests involving card servicing benefits access travel lifestyle support dispute routing account servicing security concerns and partner fulfilment. Liaise with service providers, operations, concierge providers, merchants and product teams to obtain accurate, timely outcomes. Explain options, requirements, limitations, inclusions, exclusions, risks, timing and next steps with confidence and transparency, never make unauthorised commitments. Deliver thoughtful service-recovery plans after consultation with division manager when expectations have not been met. Follow authentication, authorised-contact, data-privacy, complaint, confidentiality, escalation and record-keeping processes consistently. Capture accurate interaction notes, commitments, case status and client preferences in the CRM. Recognise when a request requires a licensed adviser, private banker, compliance, fraud or management escalation. Maintain confidentiality in every channel, including when dealing with UHNW members, assistants, accountants and family-office staff.

Qualifications

Bachelor Degree Business /Finance /Hospitality Mgmt. / etc. 5 – 8 Years experience in premium client service / Wealth Management / Private Banking / Premium Cards / Luxury Hospitality / Luxury Concierge / VIP Concierge. Private banking or wealth-management client service / relationship support, Premium cards, affluent banking, or executive banking, Family-office operations, client liaison, or executive office support, Luxury hospitality, elite airline service, premium travel, or high-end concierge, Senior executive-assistant or chief-of-staff support for globally mobile principals. Exposure to card servicing, benefits fulfilment, travel/lifestyle partnerships, disputes, fraud/security, or premium membership programmes. Training in complaint handling, luxury service, data privacy, financial crime awareness, and service recovery. Dubai/GCC knowledge and established understanding of local etiquette, premium lifestyle ecosystem, and international client expectations where relevant.