House Manager

Client of Elite Butlers Hospitality Solutions LLP.; Dubai; On-site; AED 150,000 - 230,000; Full time

Job summary

Elite Butlers Hospitality Solutions LLP seeks a seasoned House Manager to oversee daily household operations, staff leadership, and ensure top-tier service for the Principal family in Dubai.

You will manage VIP guest services, property and vendor relationships, events, budgets, security, and travel across multiple residences with discretion and meticulous attention to detail. Fluency in English is essential to communicate with staff and guests at the highest level.

Qualifications

• Bachelor's degree in hospitality management or related discipline.
• Professional certifications in Butler Service, Luxury Hospitality, Household Management, Estate Management, or Private Service are advantageous.
• 5-8 years of progressive experience in luxury hospitality, private residence management, or UHNI environments.
• Proven experience managing large private residences or multiple properties with seamless operations and service.
• Strong leadership and team management skills; multicultural team leadership.
• Excellent communication and organizational skills; strong English proficiency; discretion and prioritization.

Responsibilities

• Oversee daily household operations ensuring high standards of cleanliness, presentation, service and comfort.
• Lead and supervise household staff including housekeeping, butlers, chefs, drivers, security, and support personnel.
• Anticipate and manage principal family preferences, bookings, concierge services and travel arrangements.
• Oversee preventive and corrective maintenance, vendor contracts, and asset management with confidentiality and compliance.
• Plan and execute private dinners, family gatherings and VIP events with flawless coordination.
• Monitor budgets, expenditures, inventories, invoices and contracts; drive cost efficiency while maintaining premium service.
• Ensure security protocols, health and safety compliance, privacy, and discretion across all operations.
• Coordinate travel and multi-residence service continuity, inventory controls and service standards.
• Communicate evolve roles and additional duties as required by the Principal family office.

Skills

Leadership

Communication

Organization

Discretion

Education

Bachelor's degree in hospitality management

Professional certifications in Butler Service/Luxury Hospitality/Household Management/Estate Management/Private Service

Job description

Job Description

Consolidated Position House Manager

Location Dubai

Reporting To Executive Assistant to MD

Employment Type Full-Time

Key Responsibilities

1. Household Operations and Service Standards Oversee daily household operations ensuring high standards of cleanliness presentation service and comfort Establish household procedures service standards schedules and quality controls Coordinate household activities appointments deliveries maintenance and special requests Manage inventories supplies household assets and operational requirements Ensure services consistently align with the Principal s and family s preferences and expectations
2. Household Staff Management Lead and supervise household staff including housekeeping butlers chefs drivers security and support personnel Manage staffing schedules task allocations leave planning training and performance Promote professional conduct service excellence grooming standards and confidentiality Ensure proper accountability and control of assets assigned to staff
3. Principal Family & Guest Services Anticipate and manage the preferences routines and lifestyle requirements of the Principal and family Coordinate reservations appointments concierge services travel-related arrangements and special requests Manage VIP guest arrivals stays hospitality and departures while ensuring a seamless and discreet experience
4. Property & Vendor Management Oversee preventive and corrective maintenance of the residence facilities equipment and assets Conduct regular inspections and coordinate repairs renovations and improvement projects Manage relationships with vendors contractors and service providers ensuring quality reliability confidentiality and compliance with household requirements Maintain records related to assets warranties contracts maintenance and insurance
5. Events & Entertaining Plan and execute private dinners family gatherings celebrations and VIP events Coordinate catering d cor staffing transportation security guest requirements and event logistics Ensure flawless execution and exceptional service standards throughout all events
6. Administration & Budget Control Monitor household budgets expenditures inventories invoices contracts and petty cash Prepare operational and expenditure reports as required Drive cost efficiency while maintaining premium service standards Ensure timely renewal of contracts licences warranties and insurance policies
7. Security Safety & Confidentiality Work closely with security teams to maintain a safe and secure environment Ensure compliance with security access control health safety emergency and privacy protocols Maintain the highest standards of confidentiality discretion and professionalism at all times safeguarding all information relating to the Principal family members guests household operations assets travel and personal affairs
8. Travel & Multi-Residence Coordination Support family travel arrangements and ensure continuity of service during travel Travel with the Principal or family when required to ensure continuity of service Coordinate operations inventory controls opening closure activities and service standards across multiple residences where applicable

The role holder may be assigned additional responsibilities projects or duties from time to time based on the evolving needs of the Principal family office or household operations Such responsibilities shall be aligned with the nature and level of the position and communicated by the reporting manager

Bachelor s degree in hospitality management, Hotel Management or a related discipline is preferred. Professional certification in Butler Service, Luxury Hospitality, Household Management, Estate Management, or Private Service will be an added advantage. 5 to 8 years of progressive experience in luxury hospitality, private residence management, estate management, butler service, family office operations, or UHNI/HNI environments. Proven experience managing large private residences or multiple properties, ensuring seamless operations and exceptional service standards. Strong leadership and team management skills, with experience leading multicultural teams and service providers. Excellent communication and organizational skills, with strong English proficiency, attention to detail, discretion, and the ability to manage multiple priorities