Senior Relationship Manager

First Abu Dhabi Bank FAB; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in Abu Dhabi is seeking a Senior Relationship Manager to drive customer engagement and maximize profitability. The ideal candidate will have proven leadership abilities and skills in managing high-performance teams while expanding market share. Responsibilities include acquiring new clients, enhancing existing relationships, and ensuring compliance with banking regulations. This role is perfect for a motivated individual looking to make a significant impact in the banking sector.

Qualifications

• Proven track record in driving high-performance teams.
• Strong business assessment skills.
• Enthusiasm for management and behavioral change.

Responsibilities

• Acquire high-value clients and enhance relationships.
• Cross-sell and upsell bank products and services.
• Update KYC documents and manage compliance risks.

Skills

Interpersonal skills

Negotiation

Analytical skills

Leadership

Communication

Education

University degree qualification

Postgraduate qualification in Business Management or Business Administration

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Generic Accountability

Relationship Management:

• Acquire NTB high-value clients and enhance existing high-value relationships to increase the bank's liability book and revenue.
• Engage with clients to understand and improve their banking services.
• Identify client requirements to increase the bank's wallet share.
• Cross-sell and upsell bank products and services to maximize revenue.
• Increase sales volumes and market share in target markets.
• Respond promptly to customer requests and process business applications.
• Negotiate with internal clients and structure pricing for GM and Cash products based on customer needs.
• Establish a customer-focused approach that provides a competitive edge.
• Expand market share and attract quality business within the assigned segment.
• Build rapport with customers by identifying financial needs and offering suitable bank products and services.
• Provide accurate and timely information on products and benefits.
• Keep customers informed about new products and services.
• Source new business prospects and follow up on sales leads.
• Plan visits to clients to introduce GTB and GM partners.
• Forward sales leads to other bank departments for cross-selling opportunities.
• Coordinate with product managers and specialists to promote bank products.

Risk Management:

• Update KYC documents timely.
• Collaborate with internal departments to manage compliance, operational, and credit risks.
• Prepare credit applications, analyze financial statements, and seek approvals.
• Ensure credit applications for new and renewing clients comply with bank policies and regulations.
• Identify early warning signs of account issues and pursue collection of overdue loans.
• Manage risk proactively within the assigned portfolio.
• Ensure compliance with bank policies, procedures, and regulatory standards.
• Assist internal audit and risk management teams and respond to audit findings.
• Monitor for money laundering activities and coordinate remedial actions.

Profitability & Expense Control:

• Maximize profitability through effective limit utilization.
• Monitor MIS reports for FX and trade revenues.
• Seek to increase revenue margins from clients.

Customer Service & Service Level:

• Maintain high standards of customer service.
• Oversee operational responsibilities and process adherence.
• Coordinate with customer service and processing units to ensure service quality.
• Strictly adhere to bank policies to prevent fraud and operational risks.

Desired Candidate Profile

Qualifications

• Proven track record in driving high-performance teams and achieving customer and financial goals.
• Experience in sales management and team collaboration.
• Excellent interpersonal, negotiation, and influencing skills.
• Ability to plan, organize, and drive results with persistence.
• Strong business assessment skills, especially for complex and international structures.
• Leadership and team development capabilities.
• Strong analytical skills.
• Motivational leadership qualities.
• University degree qualification.
• Enthusiasm for management and behavioral change, with a zero-tolerance for mediocrity.
• Innovative problem-solving skills.
• Knowledge of the general and business banking landscape, including competitors’ propositions.
• Excellent communication skills, both written and verbal, with presentation abilities.
• Strong knowledge of SME banking propositions.
• Proven ability to identify and meet customer needs through various products and services.
• Ability to interact effectively with stakeholders at all levels.
• Postgraduate qualification in Business Management or Business Administration.

Company Industry

• Banking
• Broking

Department / Functional Area

• Finance
• Treasury

Keywords

• Senior Relationship Manager

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