Senior Real Estate Collections Lead

Director & Co; Abu Dhabi; On-site; AED 260,000 - 500,000; Full time

Job summary

Director & Co in Abu Dhabi seeks a Senior Collections Associate to join its Customer Management team. You will manage outstanding customer payments, follow up on overdue accounts, maintain collection records, and coordinate with customers and internal stakeholders to ensure timely collections in line with company policies and UAE regulations.

The ideal candidate holds a Bachelor’s in Finance, Accounting, or related field and has 7–10 years’ experience in collections, AR, or credit control,

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 7–10 years of experience in collections, AR, or credit control.
• Experience in customer follow-up, account reconciliation, and overdue payment recovery.
• Good understanding of collection and receivables processes.
• Proficiency in Excel and familiarity with ERP/CRM systems.
• Ability to follow up consistently and manage multiple accounts.

Responsibilities

• Monitor customer accounts to identify due and overdue payments.
• Follow up with customers through calls, emails, and meetings to support timely collection of amounts.
• Prepare and send payment reminders, statements, and default notices per procedures.
• Maintain accurate records of collection activities and communications.
• Reconcile customer accounts and support resolution of payment discrepancies.
• Coordinate with Sales, Finance, Customer Service, and Legal on delinquent cases.
• Assist in negotiating payment plans or settlements in line with policy.
• Escalate unresolved accounts to the Manager, Collection for action.
• Support legal case prep with accurate customer account documentation.
• Prepare regular reports on collection status and aging analysis.
• Ensure all collection activities comply with UAE laws and company terms.
• Support continuous improvement of collection processes and communication practices.

Skills

Follow up consistency

Multitasking

Communication skills

AR processes

Education

Bachelor’s degree in Finance/Accounting/Business Administration

Tools

Excel

ERP/CRM systems

Job description

Director & Co in Abu Dhabi seeks a Senior Collections Associate to join its Customer Management team. You will manage outstanding customer payments, follow up on overdue accounts, maintain collection records, and coordinate with customers and internal stakeholders to ensure timely collections in line with company policies and UAE regulations.

The ideal candidate holds a Bachelor’s in Finance, Accounting, or related field and has 7–10 years’ experience in collections, AR, or credit control,