Senior Project Manager - Customer Care & Billing Merger & Upgrade

Duncan & Ross; Abu Dhabi; On-site; AED 150,000 - 210,000; Full time

Job summary

A leading company in Technology seeks a Program Manager to oversee the Customer Care & Billing (CC&B) Merger & Upgrade. The role involves managing program execution, vendor coordination, and ensuring alignment with enterprise goals while maintaining customer satisfaction. Candidates must have strong knowledge of complex ecosystem integration and relevant project management certifications.

Qualifications

• Strong knowledge of CC&B upgrades.
• Experience in managing multi-phase programs.
• Ability to coordinate between multiple projects and vendors.

Responsibilities

• Oversee customer care and billing merger as a multi-phase program.
• Manage program execution focusing on interdependencies.
• Track execution plans and remediate risks proactively.

Skills

Complex ecosystem integration

Project Management

Risk management

Education

PMP or Prince 2 certification

Job description

• Oversee the Customer Care & Billing (CC&B) Merger & Upgrade as a multi-phase program ensuring alignment with enterprise goals and timelines.
• Manage program execution with a focus on interdependencies across multiple projects and system reintegration while maintaining customer satisfaction.
• Ensure that acceptance criteria for the merger and upgrade are met.
• Track detailed execution plans from vendors and third parties and proactively remediate risks.
• Manage workstream PMs & Leads.

Experience Required:

• Strong knowledge of complex ecosystem integration projects and experience in CC&B upgrades is essential for this role.
• PMP Prince 2 Or Similar Project Management certifications.
  

Vertical:

Technology