Senior Program Manager - Payment Benchmarking MENA APAC Payments

Amazon; Dubai; On-site; USD 30,000 - 50,000; Full time

Job summary

Join Amazon as a Senior Program Manager for Payment Benchmarking in Dubai. You will lead complex benchmarking programs to drive growth and enhance the customer experience in the payments sector. Ideal candidates will have strong analytical skills and a proven ability to influence stakeholders while managing cross-functional teams. This role demands a deep understanding of the payment industry, making it an exciting opportunity for motivated self-starters who thrive in a dynamic environment.

Qualifications

• 8 years of relevant program/project management experience.
• Deep understanding of the payment industry and digital payment ecosystems.
• Track record of driving complex programs to completion.

Responsibilities

• Lead benchmarking programs across Payments organization.
• Drive strategic analysis of payment landscape and market trends.
• Develop comprehensive benchmarking frameworks and metrics.

Skills

Analytical Skills

Communication

Leadership

Education

Bachelor's degree

Master's degree

PMP certification

Job description

Job summary
Senior Program Manager Payment Benchmarking
Are you interested in joining a fast-paced technology leader shaping the future of online payments? Amazon, a Fortune 500 company based in Seattle, Washington, seeks a motivated program manager for our MENA & APAC Payments team in Dubai, UAE.
Amazon Payments operates a software platform processing 20 payment methods/products across MENA and APAC. The MENA and APAC Payments Team is part of the larger Payments Division, encompassing product management, software development, and business/technical operations. The team manages payment business development, products, performance, and customer experience, collaborating with internal stakeholders (retail, digital businesses, marketing, checkout, customer service, finance, legal, risk, etc.) and external payment partners including banks.
The role will lead strategic benchmarking programs that drive payment business growth and enhance customer experience. As a Senior Program Manager, you'll identify opportunities and drive decisions to improve payment access, affordability, affinity, and trust across multiple markets.
Ideal candidates are motivated self-starters who can work independently in a fast-paced, ambiguous environment with limited supervision. The successful candidate will be a quick learner, able to grasp the complexities of Amazon's payment offerings and internal systems, demonstrate analytical and decision-making skills, and have a proven track record of driving programs to completion. Experience in the payments or prepaid card industry is preferred.
Key job responsibilities
- Lead complex benchmarking programs across Payments organization and broader Amazon teams
- Drive strategic analysis of payment landscape, market trends, and competitive positioning
- Partner with senior stakeholders to define and execute payment improvement initiatives
- Develop and manage comprehensive benchmarking frameworks and metrics
- Lead cross-functional teams to implement identified opportunities
- Mentor program managers and provide thought leadership in payment benchmarking
- Present findings and recommendations to senior leadership
Required Experience:
- 8 years of relevant experience in program/project management
- Deep understanding of the payment industry and digital payment ecosystems
- Strong analytical and data interpretation skills
- Experience leading cross-functional teams and influencing senior stakeholders
- Track record of driving complex programs to completion
- Excellent communication and presentation skills
- Bachelor's degree required
- Payment industry experience preferred
- Master's degree
- PMP certification
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Required Experience:

Manager