Senior Program Manager - Payment Benchmarking MENA APAC Payments

Amazon; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading technology firm in Dubai is seeking a Senior Program Manager for Payment Benchmarking to enhance customer experience and drive growth in payment solutions. The ideal candidate will have over 8 years of experience in program management and a deep understanding of the payment industry. Responsibilities include leading benchmarking programs and collaborating with senior stakeholders to define improvement initiatives. The role requires excellent analytical and communication skills, a Bachelor’s degree, and preferred payment industry experience.

Qualifications

• 8 years of relevant experience in program/project management.
• Deep understanding of the payment industry and digital payment ecosystems.
• Track record of driving complex programs to completion.

Responsibilities

• Lead complex benchmarking programs across Payments organization.
• Drive strategic analysis of payment landscape and market trends.
• Mentor program managers and provide thought leadership in payment benchmarking.

Skills

Program/project management

Payment industry knowledge

Analytical skills

Leadership

Communication skills

Education

Bachelor's degree

Master's degree

PMP certification

Job description

Job summary

Senior Program Manager Payment Benchmarking

Are you interested in joining a fast-paced technology leader shaping the future of online payments? Amazon, a Fortune 500 company based in Seattle, Washington, seeks a motivated program manager for our MENA & APAC Payments team in Dubai, UAE.

Amazon Payments operates the software platform processing 20 payment methods/products across MENA and APAC. The MENA and APAC Payments Team is part of the larger Payments Division, encompassing product management, software development, and business/technical operations. The team manages payment business development, products, performance, and customer experience, collaborating with internal stakeholders (retail, digital businesses, marketing, checkout, customer service, finance, legal, risk, etc.) and external payment partners including banks.

The role will lead strategic benchmarking programs that drive payment business growth and enhance customer experience. As a Senior Program Manager, you'll identify opportunities and drive decisions to improve payment access, affordability, affinity, and trust across multiple markets.

Ideal candidates are motivated self-starters who can work independently in a fast-paced, ambiguous environment with limited supervision. The successful candidate will be a quick learner, grasping the complexities of Amazon's payment offerings and internal systems, demonstrating analytical and decision-making skills, with a proven track record of driving programs to completion. Experience in the payments or prepaid card industry is preferred.

Key job responsibilities

• Lead complex benchmarking programs across Payments organization and broader Amazon teams
• Drive strategic analysis of payment landscape, market trends, and competitive positioning
• Partner with senior stakeholders to define and execute payment improvement initiatives
• Develop and manage comprehensive benchmarking frameworks and metrics
• Lead cross-functional teams to implement identified opportunities
• Mentor program managers and provide thought leadership in payment benchmarking
• Present findings and recommendations to senior leadership

Requirements:

• 8 years of relevant experience in program/project management
• Deep understanding of the payment industry and digital payment ecosystems
• Strong analytical and data interpretation skills
• Experience leading cross-functional teams and influencing senior stakeholders
• Track record of driving complex programs to completion
• Excellent communication and presentation skills
• Bachelor's degree required
• Payment industry experience preferred
• Master's degree
• PMP certification

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