Senior Program Manager, Delivery Experience

Amazon Middle East and North Africa FZ-LLC; Dubai; On-site; USD 90,000 - 140,000; Full time

Job summary

A leading company in the MENA region is seeking a Sr. Program Manager who will be integral in driving delivery experience initiatives. The role encompasses product and business strategy ownership, requiring a strong candidate with program management expertise, financial acumen, and effective communication skills. The ideal applicant will have a proven track record of influencing cross-functionally and delivering results through data-driven decision making.

Qualifications

• 5+ years of program or project management experience.
• Experience in benchmarking and competitive strategy.
• 2+ years of experience in driving process improvements.

Responsibilities

• Drive DEX related initiatives within the MENA region.
• Manage execution and align vision across stakeholder groups.
• Deliver compelling business documents and drive outcomes for senior leadership.

Skills

Program Management

Data Analysis

Financial Acumen

Communication

Influence

Project Management

Education

Master's degree or MBA in related field

Tools

Excel

Data Analysis tools

Job description

The Delivery Experience team is looking for a Sr. Program Manager to drive DEX related initiatives within the MENA region. This role will be a combination of P&L ownership, product ownership and business strategy ownership to ensure customers in the region have the best delivery experience when they order from Amazon. In this regard, the role is a blend of the following dimensions - business strategy, program value assurance, operational excellence and entrepreneurship.

The right candidate will be able to assess what is most important for customers and our business and lead change. The program owner will drive the vision for DEX improvements in MENA, manage the execution once the vision has been aligned across all stakeholder groups and ensure timely launches of initiatives. Successful candidates will have a history of driving deep insights from complex data, have exceptional business judgement including financial acumen to quickly assess the viability of key decisions, and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally and across the organization, at all levels, will be absolutely critical to success in this role.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Strong verbal and written communication skills

- Sound business judgment, confirmed ability to influence others, and a consistent track record of taking ownership and driving results

- Strong financial acumen to quantitatively assess decisions quickly, and engage in complex business decisions

- Proven data-driven decision making and quantitative analysis skills, including advanced knowledge of Excel and Data Analysis tools

- Experience in benchmarking and competitive strategy

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field

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Amazon Middle East and North Africa FZ-LLC